Operations Analyst
Boston, MA
Operations /
On-site
At WHOOP, we're on a mission to unlock human performance. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives.
As an Operations Analyst at WHOOP, you'll gain hands-on experience in the day-to-day operations of a fast-paced supply chain operations department and will help build the foundation for successful growth and operational excellence initiatives. This role will focus on optimizing processes, systems and will participate in cross-functional operational projects. The ideal candidate has experience in operations, logistics, procurement or supply planning, will have a passion for problem solving, strong analytical skills and a bias for action.
RESPONSIBILITIES:
- Support operations leadership in developing a long-term strategy for the growing DTC supply chain, focusing on third-party logistics, reverse logistics and carrier management.
- Own reverse logistics flows globally, optimizing the processes related to the WHOOP 30 Day Trial program
- Work closely with third-party logistics providers to ensure a smooth flow of member orders
- Develop and maintain KPI dashboards measuring 3PL and carrier performance
- Partner with internal teams to implement technical and process solutions that will streamline member order flow and prevent delays
- Support financial reconciliation of operational costs with the goal of improving gross margins without compromising member experience
- Analyze complex data sets related to order flow and integration errors with 3PLs
QUALIFICATIONS:
- 2+ years of experience in a Supply Chain, Industrial Engineering or Business Operations role
- Strong Microsoft Excel skills a must, SQL skills a plus but not required
- Ability to work autonomously in a fast-paced startup-like environment
- Collaborative and energetic individual with a positive attitude and hands-on mentality.
- Unbiased and honest communicator. Ability to distill and articulate complex data in a clear way that can drive business decisions
- Bachelor's degree or higher in Business Administration, Operations, Supply Chain or a related field
This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
