Membership Services Team Manager (Monday - Friday, 3pm - 11:30pm EST, Remote)

Remote /
Membership Services /
WHOOP is seeking a Team Manager with a passion for leadership to lead the Order Fulfillment team. This individual must have a strong aptitude for coaching and driving a team to success. We are looking for a highly motivated individual who already has a passion for creating an amazing member experience, and wants to help drive others to do the same.

This is a remote position with expected shift of Monday - Friday, 3:00pm - 11:30pm EST.

Responsibilities:

    • Manage a team of 10-15 Membership Services Representatives with varying schedules
    • Identify training opportunities 
    • Conduct regular 1:1s, team meetings, and coaching sessions
    • Ensure team is meeting and exceeding performance goals
    • Conduct regular shadowing sessions among agents for quality and efficiency purposes
    • Review emails and escalated client issues in an acceptable time frame
    • Follow company guidelines while thinking quickly to offer solutions to meet the members’ needs

Qualifications:

    • 1-3 + years of experience in managing a remote team
    • Passion for leading and coaching others
    • Excellent written and oral communication skills
    • Remain calm, professional, and communicative under pressure
    • Proven track record of analyzing information, troubleshooting problems, and resolving issues as needed
    • Positive attitude and high energy performer
    • Ability to thrive in a dynamic, fast-paced startup environment
NOTE: The qualified applicant must reside in one of the following states to be considered: AZ, CO, CT, D.C., FL, GA, IN, MA, ME, MD, MN, MO, MS, NC, NJ, NH, NV, OH, OR, OK, PA, SC, TX, UT, VT, VA, WI.

WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility.