Branch Manager
Nashville, TN
Operations – Mid-Atantic Field Operations /
Management full-time /
On-site
One Goal, One Passion - Growth is Everything at Window Nation
Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.
Reporting to the Regional Director, Installation Services, our Branch Manager, Installation Services oversees the entirety of their branch’s installation program. The Branch Manager is responsible for pipeline management, inventory efficiency, expense control, staff development, best practices and SOP implementation and execution, change management and customer experience.
Core Role Responsibilities
- Lead, develop and manage direct reports; create a culture routed in impeccable customer support and a drive for results
- Inspire excellence; embody our Core Values
- Recruit, onboard, and manage high performance technicians and installers/installer crews; maintain appropriate staff levels based on pipeline indicators
- Deliver on branch margin and profitability targets; recommend, implement, and monitor actions to increase revenue generation and profitability
- Manage branch expenditures within budget guidelines
- Analytically review branch data and information; provide and execute on solutions when needed
- Maintain positive customer relationships; identify, monitor, and manage customer service standards
- Collaborate with the regional team to identify, develop, and implement best practices and SOPs
- Other duties as assigned
Basic Qualifications
- 7+ years of service industry experience; experience with service and installation programming preferred
- Minimum of 5 years of progressive leadership experience
- Driving record that meets company’s insurance standards
Preferred Qualifications
- Post-secondary education in Business Management or related field
- Evidence of continuing education in leadership and business management
- Ability to accurately measure the dimensions and determine installation processes for windows and doors
- Knowledge of applicable building codes and construction techniques
- Previous work experience recruiting independent contractors
- High proficiency-level in Microsoft Office Suite
- Expertise in CRMs; Salesforce or MS Dynamics experience a plus
- Demonstrated success in deadline-driven and high-pressure environments
Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
