Operations Manager
Detroit, MI
Operations – Midwest Field Operations /
Manager /
On-site
One Goal, One Passion - Growth is Everything at Window Nation
Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.
We’re seeking an Operations Managerto lead and grow our installation and branch operations for our new Detroitmarket, opening in January 2026. In this role, you’ll oversee the full scope of operational and install processes, ensuring efficiency, quality, profitability, and stellar customer experience as we launch our newest location.
This is an onsite leadership positionlocated inWixom, MI. We welcome applicants from across the Detroit area including Farmington, Levonia, South Lyon, Walled Lake, Commerce Township, Ann Arbor, and other surrounding areas.
Core Role Responsibilities
- Develop and manage the branch operational plan that meets the company’s goals and objectives.
- Deliver on branch margin and profitability targets; recommend, implement, and monitor actions to increase revenue generation and profitability
- Recruit, onboard, and manage employees; maintainappropriate staff levels based on pipeline indicators
- Maintain positive customer relationships; identify, monitor, and manage customer service standards
- Collaborate with the regional team to identify, develop, and implement best practices and SOPs
Basic Qualifications
- High school diploma, GED, or equivalenteducation
- 7+ years of experience in operations, production, manufacturing, logistics, distribution, or a related industry
- 4+ years of progressive leadership or management experience, with proven ability to lead teams and drive results
- Valid driver’s license with a driving record that meets company insurance standards
Preferred Skills & Experiences
- Background in service and installation operations management within the home improvement, construction, remodeling, or similar industries
- Bachelor’s degree in business, operations or construction management, or related field
- Ability to accurately measure and determine installation requirements for windows, doors, and other home improvement products
- Knowledge of building codes, construction techniques, safety standards, and compliance requirements
- Previous experience recruiting, managing, and onboarding independent contractors or installation crews
- Ability to manage branch financials, including budgeting, P&L oversight, and cost control
- Advanced proficiency level in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Outlook, etc.)
- High level proficiency with CRM systems; experience with Salesforce or Microsoft Dynamics is a plus
- Strong analytical and results-oriented mindset with the ability to interpret data, identify trends, and translate insights into actions
$95,000 - $105,000 a year
What We Offer:
Competitive pay and performance-based bonus opportunities
Full benefits package including medical, dental, vision, life, and 401(k) retirement options
Paid time off
Growth opportunities within a rapidly expanding company
A supportive team culture where your contributions matter and craftsmanship is celebrated
Training to help you succeed from Day One
Why Window Nation?
At Window Nation, we know that when our people grow, our company grows. We’re committed to helping you build a rewarding career while being part of a team that values hard work, reliability, and collaboration.
Window Nation provides competitive compensation and benefits. The compensation range offered for this position will be based on relevant skills, experience, qualifications, and location, and will be disclosed during the interview process.
Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.
At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
