Operations Manager
Grand Rapids, MI
Operations – Upper Midwest Field Operations /
Manager /
On-site
Join a team where craftsmanship matters, your work is valued, and every project transforms a home for the better.
One Goal, One Passion – Growth is Everything at Window Nation
At Window Nation, we don’t just replace windows and doors – we help transform homes into spaces people love. With nearly 20 years of craftsmanship, innovation, and competitively priced solutions, we’ve enhanced the comfort, safety, and value of homes for customers nationwide. In doing so, we’ve become a trusted leader in home improvement, striving to be the provider of choice for all window and door replacements.
As we continue to grow and expand into new markets in 2026, we’re looking for passionate, driven team members who thrive in a high-growth environment. Join a company where your expertise is valued, your contributions matter, and your work makes a lasting impact – on customers and the future of home improvement.
We’re seeking an Operations Manager who will play a critical role in growing and developing our operational and install processes.
This role will work onsite out of our new Grand Rapids, MI location. Candidates from Kentwood, Forest Hills, Wyoming, Walker, Northview, and other surrounding areas are encouraged to apply.
What You'll Do:
- Develop and manage the branch operational plan that meets the company’s goals and objectives.
- Deliver on branch margin and profitability targets; recommend, implement, and monitor actions to increase revenue generation and profitability
- Recruit, onboard, and manage employees; maintainappropriate staff levels based on pipeline indicators
- Maintain positive customer relationships; identify, monitor, and manage customer service standards
- Collaborate with the regional team to identify, develop, and implement best practices and SOPs
What We're Looking For:
- High school diploma, GED, or equivalent education
- 7+ years of experience in operations, production, manufacturing, logistics, distribution, or a related industry
- 4+ years of progressive leadership or management experience, with proven ability to lead teams and drive results
- Valid driver’s license with a driving record that meets company insurance standards
Preferred Skills and Experience:
- Background in service and installation operations management within the home improvement, construction, remodeling, or similar industries
- Bachelor’s degree in business, operations or construction management, or related field
- Ability to accurately measure and determine installation requirements for windows, doors, and other home improvement products
- Knowledge of building codes, construction techniques, safety standards, and compliance requirements
- Previous experience recruiting, managing, and onboarding independent contractors or installation crews
- Ability to manage branch financials, including budgeting, P&L oversight, and cost control
- Advanced proficiency level in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Outlook, etc.)
- High level proficiency with CRM systems; experience with Salesforce or Microsoft Dynamics is a plus
- Strong analytical and results-oriented mindset with the ability to interpret data, identify trends, and translate insights into actions
What We Offer:
- Competitive pay and performance-based bonus opportunities
- Full benefits package including medical, dental, vision, life, and 401(k) retirement options
- Paid time off
- Growth opportunities within a rapidly expanding company
- A supportive team culture where your contributions matter and craftsmanship is celebrated
- Training to help you succeed from Day One
Why Window Nation?
At Window Nation, we know that when our people grow, our company grows. We’re committed to helping you build a rewarding career while being part of a team that values hard work, reliability, and collaboration.
Window Nation provides competitive compensation and benefits. The compensation range offered for this position will be based on relevant skills, experience, qualifications, and location, and will be disclosed during the interview process.
Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.
At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
