Scheduling Coordinator

Warrensville Heights, OH
Operations – Shared Services /
Full-time /
One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

Our Scheduling Coordinator performs a variety of administrative tasks related to our pre-installation processing function that are critical to the successful processing of our post sales transactions. This position requires strong time management skills and the ability to nurture effective relationships with both internal and external customers. The role will be within a fast-paced, team-oriented environment.

Core Role Responsibilities

    • Primarily works on the phone calling/texting customers to schedule measure and service appointments
    • Confirms measure appointments with customers
    • Sends follow up to sales team and mails no contact letters when customers cannot be reached
    • Determines best driving route for measure technicians
    • Works closely with measure and service technicians and employees at the branch level to maintain a positive working relationship
    • Acts as go-between for customers when they request information pertaining to their order

Basic Qualifications

    • High school Diploma or GED
    • 1+ years of administrative or customer service experience

Preferred Qualifications

    • Proficiency in Microsoft Office Suite
    • Customer-centric mindset
    • Familiarity with working with maps/scheduling is a plus
    • Demonstrated success in deadline-driven and high-pressure environment
Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.