HOA Processing Coordinator - Hiring Immediately in Orlando!
Orlando, FL
Operations – Shared Services /
Full-time (Individual Contributor) /
On-site
One Goal, One Passion - Growth is Everything at Window Nation
Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.
The HOA Processing Coordinator is responsible for the submittal of required HOA docs to the customer and/or directly to their HOA. This position requires strong time management skills, accurate data entry skills, and the ability to nurture effective relationships with both internal and external customers. The role will be within a fast-paced, team-oriented environment.
Core Role Responsibilities
- Review sales contracts for HOA required status and inputs data into CRM with high accuracy
- Work within processing team to send out initial HOA packets at time of job processing.
- Work directly with Sales Reps, Customers, and at times directly with the HOA on contract addenda and other required paperwork items to ensure we have all the needed information to approve a sale
- Manage HOA specific email inbox and responds in a timely manner
- Weekly follow-ups on all HOA open orders
- Validate and enter approval information into CRM and request modifications based on approvals/denials with the EDCs in the form of a change order.
- Proactively monitor various reports and actions upon when needed until resolution
- Process change orders, proactively tracks progress along pipeline and contacts Sales and customers until completed
- Collaborate with the Quoting and Ordering teams on approvals or clarifications needed by customers or their HOA in order to obtain approvals.
- This role will also encompass other administrative duties within branch operations as assigned, to support the overall efficiency and effectiveness of the team.
Basic Qualifications
- High school Diploma or GED required
- 2+ years industry experience or similar
- Data entry
- Admin experience
Preferred Qualifications
- Proficiency in Microsoft Office
- Expertise in CRMs; MS Dynamics experience a plus
- Customer-centric mindset
Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.
At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
