Community Coordinator II (Council Tower Apartments)
St. Louis, MO
Residential – Office /
Full Time /
On-site
WinnCompanies is searching for a Community Coordinator II to join our team at Council Tower Apartments, a 227-unit affordable housing community located in St. Louis, MO.
In this role, you will be works as a core part of our property management team to support and enhance the quality of life within one or more communities within a region across Winn’s six key outcome areas: Stable Housing, Employment, Education, Health, Community Engagement and Economic Mobility. Works with residents, partners, and the community staff to identify needs, interests and opportunities for individuals and the community at large. Utilizes community assessments and one-on-one coaching to establish community needs. Builds a targeted network of strong community partners across Winn’s outcome areas to develop and coordinate resource referrals/follow-up, targeted interventions, on and off-site programs and support, and community engagement opportunities. Primary responsibility is to service coordination at one or more properties. Provide support and assistance as needed to other Winn-managed properties, as needed. With support, manages projects to support and enhance the Connected Communities department.
Responsibilities
- Create and implement an annual Connected Communities plan for the community based on need, interest, and opportunities. Create a comprehensive strategy for program development and implementation, information collection, partnership development, and budget implications. Manage property Connected Communities budget. Review and track goals with Property Managers and Regional Managers.
- Coordinate resources for residents that address six key community outcomes: housing stability, employment, economic mobility, education, health, and community engagement. Provide direct assistance, program referrals, and 1-1 coaching (when necessary) to individuals and families based on assessed need
- Establish and maintain relationships with local service providers, resident leadership, community stakeholders, and other community partners in Winn’s 6 key outcome areas. Create and manage Memorandums of Agreement (MOUs) with third parties providing services and programs on and off-site for residents.
- Utilizing CONNECT, collect, manage, report on, and analyze resident data, and ensure accuracy and consistency with established data. Data collected through annual resident questionnaires, resident touchpoints, community programs, activities, and partner reporting.
- Effectively develop methods of communication with residents, including but not limited to quarterly community meetings, a monthly community newsletter, event flyers, and social media updates.
- Share resources, best practices, provide guidance and technical support to team and staff throughout the Winn portfolio as assigned by departmental leadership.
- Onboard and mentor new community coordinators throughout the Winn portfolio as assigned by departmental leadership.
- To identify and lead departmental projects, working groups, and committees that directly support and enhance Connected Communities. Support regional and departmental trainings by assisting in planning, coordinating, and presenting. Lead multiple department-wide trainings independently.
- Actively participate in professional development opportunities provided by the region, department, and Winn.
Requirements
- High school diploma or GED equivalent.
- 3-5 years of relevant work experience.
- Proficiency in Microsoft Office.
- Outstanding customer service skills.
- Excellent telephone and oral communication skills.
- Ability to manage time effectively.
- Ability to make decisions and solve problems.
- Ability to manage multiple assignments and tasks and work under pressure.
- Ability to work with a diverse group of people and personalities.
Preferred Qualifications
- Bachelor’s degree in Social Work, Business, Public Policy.
- 1-3 years of direct customer service and administrative experience.
- Proficiency in RealPage or other similar property management software.
- Experience with affordable housing programs.
- Demonstrated success with partner management.
- Capability to train others.
Our Benefits:
Regular full-time US employees are eligible to participate in the following benefits:
- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
- 401(k) plan options with a company match
- Various Comprehensive Medical, Dental, & Vision plan options
- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
- Tuition Reimbursement program and continuous training and development opportunities
- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
- Flexible and/or Hybrid schedules are available for certain roles
- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
- To learn more, visit winnbenefits.com
Why WinnCompanies?
A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.
A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.
A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.
A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.
About Us:
WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.
Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.
Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
