Temporary Leasing and Occupancy Specialist I (The Louise on Western)
Washington, DC
Residential – Office /
Temporary Full-Time /
On-site
WinnCompanies is looking for a Temporary Leasing and Occupancy Specialist I to join our team at The Louise on Western, a 93-unIt new construction property located in Washington, D.C.
In this role, you will oversee all day-to-day recertification and delinquency activities, and you will provide outstanding service to customers, residents, and clients.
The selected candidate will adhere to the following schedule: Monday through Friday, from 8:30AM to 5:00PM. This opportunity offers a pay range of $18.54 to $22.47 per hour, based on experience.
Responsibilities
- Facilitate all aspects of the recertification process.
- Gather appropriate recertification documents by program types for residency approval submission to the appropriate person or third party vendor for review and approval.
- Assist with admin duties such as: (answering phone, filing, greeting visitors)
- Manage collections and action delinquency incidents appropriately.
- Interact with prospective and current residents to achieve maximum occupancy.
- Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.
- Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
- Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
- Review, prioritize, and distribute resident service requests as required. May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
- Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
- Remain current with local events and hiring trends that may have an impact on the property.
- Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics.
- Remain up to date with any/all federal, state, and/or other regulatory requirements and programs.
Requirements
- High school diploma or GED equivalent.
- 1-3 years of relevant work experience.
- Experience with various computer systems, including Microsoft Office.
- Outstanding verbal and written communication skills.
- Excellent customer service skills.
- Superb attention to detail.
- Tax Credit experience.
- Ability to work on Saturdays as needed.
- Strong organizational and time management skills.
- Ability to be a self-motivated problem solver.
- Willingness to learn and be trained.
Preferred Qualifications
- Associate's degree.
- Experience with leasing new construction properties.
- Experience with Yardi or RealPage property management software.
- NALP certification.
- SHCM certification.
$18.54 - $22.47 an hour
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About Us
With 4,300+ team members working across 600+ locations in 27 states and D.C., WinnCompanies is the #1 manager of affordable housing and a leader in developing and managing mixed-use properties, market rate properties and military housing.
Operations, sales, compliance, maintenance, marketing, IT, HR, accounting and finance. No matter your passion, your work at Winn will impact people who are more than just residents to us. They’re individuals, families and heroes.
Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
