Leasing and Occupancy Specialist I (Icemorlee Street Apartments)
Monroe, NC
Residential – Office /
Part Time /
On-site
WinnCompanies is looking for a Part-Time Leasing and Occupancy Specialist I to join our team at Icemorlee Street Apartments, a 99-unit affordable housing community located in Monroe, NC
We're looking for a candidate whose remarkable customer service skills set them apart from their peers and who thrives by making genuine connections. In this role, you will perform all day-to day leasing and marketing activities related to apartment rentals, move-ins, recertifications, and lease renewals. You will also provide outstanding service to customers, residents, and clients while maintaining budgeted occupancy at the highest attainable rents at all times.
The work schedule is 27.50 hours/week and is as follows: Monday through Friday from 11:30AM to 5:00PM, and one Saturday per month, from 9:00AM to 3:00PM.
Responsibilities
- Interact with prospective and current residents to achieve maximum occupancy.
- Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospect leads.
- Prepare lease documentation applicable to program types, complete move-in paperwork and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
- Deliver customer service that exceeds expectations for new and current residents.
- Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
- Review, prioritize, and distribute resident service requests as required.
- May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
- May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated a necessary based on property, regional or corporate initiatives.
- Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
- Remain current with local events and hiring trends that may have an impact on the property.
- Remain up-to-date with federal, state, or other regulatory requirements and programs.
Requirements
- High school diploma or GED equivalent.
- 1-3 years of relevant work experience.
- Prior customer service and administrative experience.
- Proficiency in Microsoft Office applications.
- Solid organizational and administrative skills.
- Excellent customer service skills.
- Outstanding verbal and written communication skills.
- Superb attention to detail.
Preferred Qualifications
- Associate's degree.
- Experience with Yardi or RealPage property management software.
- SHCM certification.
- Certified Occupancy Specialist (COS) certification.
- Certified Professional of Occupancy (CPO) certification.
- Property Management and Tax Credit experience.
About Us
With 4,300+ team members working across 600+ locations in 27 states and D.C., WinnCompanies is the #1 manager of affordable housing and a leader in developing and managing mixed-use properties, market rate properties and military housing.
Operations, sales, compliance, maintenance, marketing, IT, HR, accounting and finance. No matter your passion, your work at Winn will impact people who are more than just residents to us. They’re individuals, families and heroes.
Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
