CUSTOMER SUPPORT REPRESENTATIVE (Work from anywhere in the world)

Brazil
WISHPOND TECHNOLOGIES – Customer Support /
CONTRACTOR - Full Time /
Remote

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PERSONAL DETAILS.. (Please ensure all responses are complete and in English)

  • Where do you live (city / province or state / country)
  • What is your preferred start date (or if currently employed, what notice period is required with your current employer
  • What are your salary expectations PER MONTH. And what is your preferred currency (we have 160+ to choose from)
  • How did you hear about this posting / did anyone refer you

CUSTOMER SUPPORT REP QUESTIONNAIRE

  • What is your experience working in customer support, and what tools or platforms have you used in previous roles?
  • Can you describe a time you dealt with a difficult customer? What was the issue, and how did you resolve it?
  • How do you prioritize and manage multiple customer inquiries during busy periods?
  • What do you believe makes for an exceptional customer support experience?
  • Why do you think you'd be a good fit for this role and our company?
  • How do you stay calm and professional when dealing with pressure or unhappy clients?