Market Launcher

San Francisco, CA and Travel /
Operations /
Full-time
Our mission
Otter is on a mission to create a world of care and opportunity by connecting parents who need childcare with stay-at-home parents who can care for their kids. Our goal is for every child to have access to safe, high-quality childcare and for every stay-at-home parent to be economically empowered in a way never before possible. Over the next ten years, Otter will facilitate millions of hours of childcare and unlock billions of new economic opportunities for stay-at-home parents.

Otter is growing quickly!
Otter’s growth has surpassed our most optimistic expectations: Otter is live in two cities, growing quickly, and we have more demand than we can keep up with. We’re building a category-defining, technology driven solution that works for today’s families in the $75B childcare category. Otter has attracted more than $27M from leading venture investors and angels, including Sequoia Capital, Andreessen Horowitz, Abstract Ventures, Thrive Capital, and a diverse set of world-class operators including Kevin & Julia Hartz, Michael Ovitz, Dylan Field, Scott Belsky, Maran Nelson, Hunter Horsley, Backend Capital, Varsha Rao, Jana Messerschmidt, Claire Hughes Johnson, Jessica Verrilli, Sarah Nahm, Stephen Chau, Marc Hedlund, and Shreya and Anand Iyer.

The role
As the first presence for Otter in a new market, you will be responsible for kickstarting our marketplace and being the trusted face of our platform. You will build the infrastructure to find careseekers and caregivers, bring them onto our platform, and set them up for success. You will come  up with your best hypotheses for what will work, test them, learn, and refine them. As we add new markets, you’ll share your learnings with teams across the company and learn from your colleagues. You’ll set your city up for long-term success—then head to a new city and do it again.

What you'll do

    • Be responsible for the zero-to-one growth of one of our earliest markets—and then additional markets after that.
    • Hypothesize what tactics will work to get a market kick-started, implement them, learn if you were right, then do it again.
    • Collaborate with your counterparts in other cities to write the playbook for how we get Otter going in a new market, tracking what works and what doesn’t.
    • Set the tone for our relationships with stakeholders and our ability to help do good in our communities by being the face of Otter in our new markets.
    • Provide direct feedback to teams across the company including engineering, product, design, and trust and safety, on what tools are or aren’t working and what features and tools Otter families need.

What you're great at

    • Generating hypotheses about what kinds of tactics will be most successful in launching our marketplace.
    • Bringing those hypotheses to life through top-notch execution, even in the face of roadblocks and ambiguity.
    • Exercising exceptional judgment to ensure that our execution plans are always true to our values and to our commitments to families.
    • Moving quickly to learn what works and what doesn’t, iterating, and then building tools and processes to scale.
    • Building authentic relationships with consumers, learning from them, and translating their needs into plans.
    • Collaborating with data science, product, engineering, operations, support, and other teams to provide quick feedback and iterative learning.
    • Empathizing with and supporting users and team members in stressful and challenging circumstances.

Who you are

    • You believe care work is real work.
    • You have superior communication skills, including the ability to prioritize and efficiently and transparently communicate results at a team, executive, and company level.
    • You’re willing to talk about your work in writing so you can contribute to a company culture where we learn from one another, so we can learn faster together.
    • You have attention to detail and thrive in a fast-moving environment.
    • People who know you would call you a team player with a desire to jump in and be “hands on” as needed.
    • You embrace Otter's values and operating principles.
Please apply even if you don't meet 100% of the criteria above. Nobody checks every box every time and we'd love to talk to you about how and why you can see yourself growing into this role. We're also very open to candidates with non-traditional experience, especially those who have taken time out of the traditional workforce to care for their children or other loved ones.

Otter embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.