Support Associate

Berlin, Germany /
Operations /
Part-time or full-time
Are you customer-obsessed and do you have super skills in multi-tasking? Are you passionate about delivering world class customer service? If this sounds like you, we'd love to chat!

About the Support Associate role
We're currently looking for full-time or part-time Support Associate to join our Support team in Berlin! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and couriers. Our operation is running seven days a week so this role also requires you to be able to work on weekends.

If you have what it takes, we look forward to hearing from you!

    • Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time
    • Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise
    • Communication: Fluidly and fluently communicate with our couriers, customers, and merchants and adjust your tone to your audience
    • Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!
    • Attitude: Take ownership beyond the obvious

Your Background

    • It's a shift-based role, so you are able to work during mornings, evenings and weekends - we are open 7 days a week
    • You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Operations team
    • You are a fast learner and attentive to both small details and the bigger picture
    • Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority
    • You're an expert when it comes to Berlin's food scene, traffic patterns, and the different areas of your city
    • You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment
    • Fluent in German and able to work in English
So if you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!

We will start the hiring as soon as we find the right people, so don't wait and apply today!

About Wolt
Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their order up or have it delivered by our couriers. 
 
We’re currently active in 22 countries and more than 80 cities, servicing over 5 million customers. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language. 
 
We’ve raised €258M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, 83North, EQT Ventures, Highland Europe and Goldman Sachs Growth Equity. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year. In 2020 we were recognized as the fastest growing tech company in Europe by the Financial Times.

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

So, what is not to like about it? Go ahead and apply today!