Tenant Relations (Residence), Assistant Manager, City Operation
Tokyo
Woven City – City Operation /
Employee /
Hybrid
About Woven by Toyota
Woven by Toyota is enabling Toyota’s once-in-a-century transformation into a mobility company. Inspired by a legacy of innovating for the benefit of others, our mission is to challenge the current state of mobility through human-centric innovation — expanding what “mobility” means and how it serves society.
Our work centers on four pillars: AD/ADAS, our autonomous driving and advanced driver assist technologies; Arene, our software development platform for software-defined vehicles; Woven City, a test course for mobility; and Cloud & AI, the digital infrastructure powering our collaborative foundation. Business-critical functions empower these teams to execute, and together, we’re working toward one bold goal: a world with zero accidents and enhanced well-being for all.
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TEAM
Toyota is redefining what it means to move. We're challenging the current state of mobility by enhancing the movement of people, goods, information and energy. Centered around three core concepts - A Living Laboratory™, Human-Centered, and Ever Evolving City™ - Woven City serves as a test course for mobility to fulfill our purpose of well-being for all.
We do this by bringing together a diverse community of people with a shared passion for the future of mobility to co-create, develop and refine innovative products and services. This cross-section of social infrastructure, mobility, and people provides a unique opportunity for inventors, residents and visitors to interact seamlessly with new technologies throughout daily life in an environment that emulates a real city.
For more information about Woven City, please visit: https://www.woven-city.global/
Our team is committed to providing safe, secure, and comfortable spaces and experiences to the residents and workers in the city, who will play essential roles in testing and taking part in the development of products/services. Through providing inspiring challenges, our hope is to build the future fabric of life, and to aim for “Well-being for all”.
You will report to the Lead of Tenant & Co-inventor Relations, and this job’s workplace type is hybrid (office and remote).
WHO ARE WE LOOKING FOR?
You will develop measures to improve Toyota Woven City’s (here after “TWC”) resident (customer) experience during each phase of TWC residents’ lifecycle phase (from move-in, during their rent, and move-out).
Through experiencing advanced products and communicating with the inventors, TWC residents will play an important role to inspire the inventors and help them accelerate the development speed of their inventions. We value this as the commitment and will help TWC to achieve its vision “Well-being for All”. We are looking for a person who is ready to take on this important role: maintaining and improving the built environment, especially in residence, so that they can feel comfortable and willing to contribute to our vision.
Your expected role varies from planning and exerting remedies to improve living quality through communication with the residents to predicting and removing the risks that may cause residents’ dissatisfaction. You will solve questions such as “How can we create a better living environment for the residents so that they could focus more on the unique experiences TWC has to offer? “ and “How can we make the residents more curious and excited to be part of the PoC and tests for under-developed products and services?”.
RESPONSIBILITIES
- Formulate and implement maintenance and management plans to provide and maintain a comfortable living environment for Toyota Woven City residents, as well as arrange for repairs to malfunctions and other problems
- Identify problems related to the living environment for Toyota Woven City residents and inventors, and plan, propose, and conduct improvement measures in response to the collected feedback
- Provide after-relocation service and promote self-maintenance by residents
MINIMUM QUALIFICATIONS
- Bachelor's degree or equivalent experiences related to behavioral economics or service design
- 3 or more years of experiences in residential management and after-sales service for 100-or-more-unit condominiums (Lease or Sales)
- Daily conversation-level English ability and native-level Japanese ability
- Passion for TWC’s mission to invent the future norms in the Living Lab, and could put priority on taking actions towards the project’s success
- Ability to act with respect working along with multiple stakeholders while making progress towards achieving the goals
- Mindset to enjoy and make the best out of the speedy, energetic start-up like environment
NICE TO HAVES
- 1st- or 2nd-class Architect, Licensed Strata Management Consultant, Certified Property Manager, Certified Property Manager, Licensed Representative of Condominium Management Company, Real wEstate Transaction Specialist, Interior Coordinatorw
- Experience in planning and implementing after-sales services to improve customer satisfaction in residential property management business
- Expertise in the field of built environment and facility management
- Experience in research, planning, and introducing cutting-edge technology in property management
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Important Points
・All interviews will be arranged via Google Meet, unless otherwise stated.
・The same job descriptions are available in both English and Japanese; therefore, we kindly ask that you apply to only one version.
・We kindly request that you submit your resume in English, if possible. However, Japanese resumes are also acceptable. Please note that, depending on the English proficiency requirements of the role, we may request an English version of your resume later in the process.
WHAT WE OFFER
・Competitive Salary - Based on experience
・Work Hours - Flexible working time
・Paid Holiday - 20 days per year (prorated)
・Sick Leave - 6 days per year (prorated)
・Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company
・Japanese Social Insurance - Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance
・Housing Allowance
・Retirement Benefits
・Rental Cars Support
・In-house Training Program (software study/language study)
Our Commitment
・We are an equal opportunity employer and value diversity.
・Any information we receive from you will be used only in the hiring and onboarding process. Please see our privacy notice for more details.
