Resident Community Management, Assistant Manager, City Operation
Susono, Shizuoka
Woven City – City Operation /
Employee /
Hybrid
About Woven by Toyota
Woven by Toyota is enabling Toyota’s once-in-a-century transformation into a mobility company. Inspired by a legacy of innovating for the benefit of others, our mission is to challenge the current state of mobility through human-centric innovation — expanding what “mobility” means and how it serves society.
Our work centers on four pillars: AD/ADAS, our autonomous driving and advanced driver assist technologies; Arene, our software development platform for software-defined vehicles; Woven City, a test course for mobility; and Cloud & AI, the digital infrastructure powering our collaborative foundation. Business-critical functions empower these teams to execute, and together, we’re working toward one bold goal: a world with zero accidents and enhanced well-being for all.
=========================================================================
TEAM
Toyota is redefining what it means to move. We're challenging the current state of mobility by enhancing the movement of people, goods, information and energy. Centered around three core concepts - A Living Laboratory™, Human-Centered, and Ever Evolving City™ - Woven City serves as a test course for mobility to fulfill our purpose of well-being for all.
We do this by bringing together a diverse community of people with a shared passion for the future of mobility to co-create, develop and refine innovative products and services. This cross-section of social infrastructure, mobility, and people provides a unique opportunity for inventors, residents and visitors to interact seamlessly with new technologies throughout daily life in an environment that emulates a real city.
For more information about Woven City, please visit: https://www.woven-city.global/
You will report to the Lead of Tenant & Co-inventor Relations, and this job’s workplace type is hybrid (office and remote).
WHO ARE WE LOOKING FOR?
・Toyota Woven City’s Residents will play an important role by weaving a better future, “the future fabric of life”, through mobility with the inventors. They are the heart of TWC. Through experiencing advanced products and communicating with the inventors, TWC residents are important to inspire the inventors and help them accelerate the development speed of their inventions. We value these activities as our commitment to create “Well-being for all”. We are looking for a person who is ready to take on this important role, creating the inspirations for the residents to take part in the PoC activities, and designing the community for them to participate in the co-creation process.
・To achieve the fine balance of ‘triple-win’ between TWC, Inventors and Residents, we would like you to have the ownership to make negotiations / establish the necessary relationship with multiple stakeholders. In the short term, you will be responsible for the successful on-boarding of residents (smooth transition and involvement in the city), and in the medium to long term, you will take ownership of community formation centered on residents to enhance the value creation of the city as a whole.
RESPONSIBILITIES
・Form and operate a community among residents, including inventors, and accompany residents to participate in co-creation/PoC activities
・To be close to residents from move-in to move-out, and to eliminate concerns and improve satisfaction in living and PoC activities
・Improve operations based on issues and ideas generated in the course of activities, and accompany residents
・Building long-term relationships with residents, including those outside the Woven City area and those who have moved out
・Planning and operation of facilities that serve as the foundation for community formation, information dissemination, and management of external staff
MINIMUM QUALIFICATIONS
・Bachelor's degree or equivalent experiences in event planning, community management, area management
・3+ years of experiences under diverse (domestic & global) environment in community management, area management
・Business level Japanese and English (e.g. event facilitation, meeting discussion)
・Have a passion for TWC’s mission to create the future fabric of life, who is able seek joy in taking actions with positive mindset while having empathy over others
・Enjoy interacting and leaning on a diverse group of people to find challenges and ideas together
NICE TO HAVES
<1+ year of business experiences in - :>
・Planning and operation of facilities that lead to community building
・Experience managing external staff
・Experience in urban development and building relationships with local residents
・Project management with involving diverse stakeholders from outside partners to multiple cross-functional teams
・Contents creation and communication strategy planning skills in event planning and community building areas
=========================================================================
Important Points
・All interviews will be arranged via Google Meet, unless otherwise stated.
・The same job descriptions are available in both English and Japanese; therefore, we kindly ask that you apply to only one version.
・We kindly request that you submit your resume in English, if possible. However, Japanese resumes are also acceptable. Please note that, depending on the English proficiency requirements of the role, we may request an English version of your resume later in the process.
WHAT WE OFFER
・Competitive Salary - Based on experience
・Work Hours - Flexible working time
・Paid Holiday - 20 days per year (prorated)
・Sick Leave - 6 days per year (prorated)
・Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company
・Japanese Social Insurance - Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance
・Housing Allowance
・Retirement Benefits
・Rental Cars Support
・In-house Training Program (software study/language study)
Our Commitment
・We are an equal opportunity employer and value diversity.
・Any information we receive from you will be used only in the hiring and onboarding process. Please see our privacy notice for more details.
