Woven by Toyota is the mobility technology subsidiary of Toyota Motor Corporation. Our mission is to deliver safe, intelligent, human-centered mobility for all. Through our Arene mobility software platform, safety-first automated driving technology and Toyota Woven City — our test course for advanced mobility — we’re bringing greater freedom, safety and happiness to people and society. 

Our unique global culture weaves modern Silicon Valley innovation and time-tested Japanese quality craftsmanship. We leverage these complementary strengths to amplify the capabilities of drivers, foster happiness, and elevate well-being.

The Software Engineering Platform Team's mission is to simplify software development and increase developer agility by creating tools and processes that enable novel uses of vehicles without compromising safety.

Arene Professional Services is a sub-team of Software Engineering Platform and exists to transform jobs, train organizations, customize software products, develop a customer helpdesk function, and prepare others for software implementation.

We believe diversity drives the innovation and invention that are the lifeblood of our business solutions. Therefore, we welcome an array of diverse individuals to work as part of the vehicle application development team, accelerated through the use of the Arene platform and toolchain.

We seek an experienced customer service professional who has a proven track record of leading high-performing customer support teams to lead our newly created team. As the team lead, you will ensure excellent service is provided to our customers by managing a team of customer support representatives. You will lead the troubleshooting effort on issues that our customers encounter and make improvement proposals based on support data to Arene teams to support growing Arene products.

You will achieve these through forging strong partnerships with our customers, Arene teams, and external development teams from Toyota and other manufacturers, working across all products and features. This is an opportunity to impact our customer loyalty and grow the Arene brand positively.

You will report to the Head of Arene Professional Services and the role is hybrid, at least 3 days in the office per week.

If you are located outside of Japan we will set up an interview over Google Hangout Meet.

・Competitive Salary - Based on experience

・Work Hours - Flexible working time with NO core-hours

・Paid Holiday - 20 days per year (prorated)

・Sick Leave - 6 days per year (prorated)

・Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company

・Japanese Social Security - all applicable (Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance)

・In-house Training Program (software study/language study)

By submitting your application you agree to the following terms: https://woven.toyota/en/applicant-privacy-notice

・We pledge that any information we receive from you will be used ONLY for the purpose of hiring assessment.