Senior Customer Success Engineer
Tokyo
Product & Technology – Cloud & AI /
Employee /
Hybrid
About Woven by Toyota
Woven by Toyota is enabling Toyota’s once-in-a-century transformation into a mobility company. Inspired by a legacy of innovating for the benefit of others, our mission is to challenge the current state of mobility through human-centric innovation — expanding what “mobility” means and how it serves society.
Our work centers on four pillars: AD/ADAS, our autonomous driving and advanced driver assist technologies; Arene, our software development platform for software-defined vehicles; Woven City, a test course for mobility; and Cloud & AI, the digital infrastructure powering our collaborative foundation. Business-critical functions empower these teams to execute, and together, we’re working toward one bold goal: a world with zero accidents and enhanced well-being for all.
=========================================================================
TEAM
Our development platforms provide crucial infrastructure for next-generation vehicle development and AI training. The Customer Success Engineering (CSE) team engages with prospective new customers hands-on helping them to get the best out of our products and improve their ways of working.
The team is working closely with the internal Product and Engineering organization, consisting of experienced engineers from all around the world, sharing insights and feedback from our engagements and collaborating closely to improve our product offering.
The CSE team reports directly to the VP, Head of Cloud & AI and offers many interesting topics to work on, spanning technical complexity, process improvements and business expansion.
WHO ARE WE LOOKING FOR?
We are a collaborative team which takes responsibility for customer outcomes. We are looking for an additional member who is passionate about co-creating solutions that go beyond the expectations of our customers while working with Product Managers and Engineers to improve our products and services.
RESPONSIBILITIES
Your two main responsibilities will be:
1. Work with our (prospective) end-users as well as leadership to support them in process improvement and tool usage, through education, coaching, and building solutions (with the help of our engineers and Professional Services team). Challenge customer's thinking and provide thought leadership to realize improvements that go beyond their expectations.
2. Engage with the Product and Engineering teams and create clarity by sharing your insights and feedback from customers, make direct introductions for further user research, and collaborate to envision and design new features and improvements of existing ones.
Depending on need and your interest, there is also opportunity to dive into related topics like developing education material or plan and run PR/marketing events.
You will travel within Japan (usually the Nagoya area) for a few days a month, for on-site workshops and relationship-building. We have a hybrid workplace and come to the office 3x/week (Tuesday, Wednesday, Thursday).
MINIMUM QUALIFICATIONS
- Fluent in English and Japanese, both verbally and written
- Experience driving and successfully realizing organizational transformation, especially around transforming processes with modern digital technology.
- 2+ years working with end-users, either external or internal, for example from a solution architect / professional services or product manager / engineer standpoint
- Experience working in or supporting development in manufacturing industries such as automotive or aerospace or in highly-regulated environments such as pharma.
- Experience with software development and related tools (e.g. version control through git, CI/CD, task management software like Jira).
NICE TO HAVES
- Experience in business development and account management. Experience in communicating with senior executives and CxOs.
- Experience in selling and/or adopting technical solutions for large enterprise customers.
=========================================================================
Important Points
・All interviews will be arranged via Google Meet, unless otherwise stated.
・The same job descriptions are available in both English and Japanese; therefore, we kindly ask that you apply to only one version.
・We kindly request that you submit your resume in English, if possible. However, Japanese resumes are also acceptable. Please note that, depending on the English proficiency requirements of the role, we may request an English version of your resume later in the process.
WHAT WE OFFER
・Competitive Salary - Based on experience
・Work Hours - Flexible working time
・Paid Holiday - 20 days per year (prorated)
・Sick Leave - 6 days per year (prorated)
・Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company
・Japanese Social Insurance - Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance
・Housing Allowance
・Retirement Benefits
・Rental Cars Support
・In-house Training Program (software study/language study)
Our Commitment
・We are an equal opportunity employer and value diversity.
・Any information we receive from you will be used only in the hiring and onboarding process. Please see our privacy notice for more details.
