Senior IT Support Engineer
Tokyo
Technology Shared Services – Enterprise Technology /
Employee /
Hybrid
About Woven by Toyota
Woven by Toyota is enabling Toyota’s once-in-a-century transformation into a mobility company. Inspired by a legacy of innovating for the benefit of others, our mission is to challenge the current state of mobility through human-centric innovation — expanding what “mobility” means and how it serves society.
Our work centers on four pillars: AD/ADAS, our autonomous driving and advanced driver assist technologies; Arene, our software development platform for software-defined vehicles; Woven City, a test course for mobility; and Cloud & AI, the digital infrastructure powering our collaborative foundation. Business-critical functions empower these teams to execute, and together, we’re working toward one bold goal: a world with zero accidents and enhanced well-being for all.
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TEAM
Our dedicated IT Operations Support team focuses on high-level desktop support and related projects. A key responsibility is driving continuous improvement initiatives to refine support processes and elevate user experiences. This team is the central point of contact for support for 4000 users across multiple platforms and services.
WHO ARE WE LOOKING FOR?
You are a hands-on, highly skilled PC Support Engineer with a deep understanding of Windows, macOS, and Linux. You handle technical escalations within the local and global team, engaging with other technology teams to ensure seamless operations. This role requires end-to-end support where your new ideas and knowledge sharing will help develop other support analysts and foster a collaborative team culture, delivering world class service. You will report to the IT Operations Support Manager in Japan.
RESPONSIBILITIES
- Provide hands-on desktop support for Windows, macOS, and Linux devices.
- Administer user accounts using administrative tools ( Entra, AzureAD, InTune, Jamf, Google Workspace )
- Support various IT User Hardware, PCs, mobile devices, Printers, monitors, including device installations
- Act as a technical escalation point and mentor junior support analysts.
- Continuously improve support processes, developing automation and documentation / reporting
- Assist with project support and deployments to facilitate smooth implementations.
- Support and ticket resolution using ServiceNow
MINIMUM QUALIFICATIONS
- 3-5 years with enterprise level experience with the above
- Problem-solving skills and attention to detail, including communication with users and team members
- Bilingual English / Japanese (business level Japanese)
NICE TO HAVES
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience or certification -(e.g., CompTIA A+, Microsoft Certified, ITIL, PMP)
- Programming or scripting skills for data analysis or ServiceNow, Google, or OS related automation
- Experience sharing knowledge and mentoring and new/junior support analyst.
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Important Points
・All interviews will be arranged via Google Meet, unless otherwise stated.
・The same job descriptions are available in both English and Japanese; therefore, we kindly ask that you apply to only one version.
・We kindly request that you submit your resume in English, if possible. However, Japanese resumes are also acceptable. Please note that, depending on the English proficiency requirements of the role, we may request an English version of your resume later in the process.
WHAT WE OFFER
・Competitive Salary - Based on experience
・Work Hours - Flexible working time
・Paid Holiday - 20 days per year (prorated)
・Sick Leave - 6 days per year (prorated)
・Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company
・Japanese Social Insurance - Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance
・Housing Allowance
・Retirement Benefits
・Rental Cars Support
・In-house Training Program (software study/language study)
Our Commitment
・We are an equal opportunity employer and value diversity.
・Any information we receive from you will be used only in the hiring and onboarding process. Please see our privacy notice for more details.
