Senior Customer Account Manager, Arene Professional Services
Tokyo
Product & Technology – Arene /
Employee /
Hybrid
Woven by Toyota is the mobility technology subsidiary of Toyota Motor Corporation. Our mission is to deliver safe, intelligent, human-centered mobility for all. Through our Arene mobility software platform, safety-first automated driving technology and Toyota Woven City — our test course for advanced mobility — we’re bringing greater freedom, safety and happiness to people and society.
Our unique global culture weaves modern Silicon Valley innovation and time-tested Japanese quality craftsmanship. We leverage these complementary strengths to amplify the capabilities of drivers, foster happiness, and elevate well-being.
TEAM
Arene Professional Services exists to be practitioners of Arene Tools and Processes and to use this experience to help transform jobs, train organizations, customize software products, develop a customer helpdesk function, and prepare others for software implementation.
WHO ARE WE LOOKING FOR
We believe diversity drives the innovation and invention that are the lifeblood of our business solutions. Therefore, we welcome an array of diverse individuals to work as part of the vehicle application development team; accelerated through the use of the Arene platform and toolchain.
As a Customer Account Manager you will be responsible for fostering and maintaining strong relationships between Arene and its clients. You will act as the primary point of contact, understanding the unique needs and objectives of each client. You will be pivotal in client retention, growth and overall customer success, making your interpersonal and communication skills crucial to the role. This will also require a strong partnership with other Arene teams and external development teams from Toyota and other manufacturers, working across all products and features.
You will report to the Head of Arene Professional Services and the role is hybrid, at least 3 days in the office per week. The role will also require business trips to Toyota City weekly or biweekly
RESPONSIBILITIES
- Manage the relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
- Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
- Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
- Review the customer journey, determine how it's supported, and use a consultative approach to help clients overcome issues and achieve their goals
- Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables
- Work with UX and Product to prepare documentation or visuals of campaign performance for client; analyze trends in CSAT and NPS scores to identify areas for improvement
- Work with Product, Business Development and Marketing teams to boost customer referrals and develop case studies
MINIMUM QUALIFICATIONS
- 5+ years of experience in Automotive (OEM, Tier 1 suppliers)
- Experience in delivering production in-vehicle software experiences
- Creativity and willingness to work on things outside their comfort zone
- Working proficiency and communication skills in verbal and written in English and Japanese
- Experience and relationships with OEMs and Suppliers
- Excellent people and engagement skills
NICE TO HAVES
- Experience with CRM tools like Salesforce
- Software development experience and experience with the software development life cycle
If you are located outside of Japan we will set up an interview over Google Hangout Meet.
WHAT WE OFFER
・Competitive Salary - Based on experience
・Work Hours - Flexible working time with NO core-hours
・Paid Holiday - 20 days per year (prorated)
・Sick Leave - 6 days per year (prorated)
・Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company
・Japanese Social Security - all applicable (Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance)
・In-house Training Program (software study/language study)
By submitting your application you agree to the following terms: https://woven.toyota/en/applicant-privacy-notice
Our Commitment
・We are an equal opportunity employer and value diversity.
・We pledge that any information we receive from you will be used ONLY for the purpose of hiring assessment.
