Service Delivery Manager, Product Development, Smart Logistics Biz&UX
Woven City, Susono
Woven City – Mobility Products /
Employee /
Hybrid
About Woven by Toyota
Woven by Toyota is enabling Toyota’s once-in-a-century transformation into a mobility company. Inspired by a legacy of innovating for the benefit of others, our mission is to challenge the current state of mobility through human-centric innovation — expanding what “mobility” means and how it serves society.
Our work centers on four pillars: AD/ADAS, our autonomous driving and advanced driver assist technologies; Arene, our software development platform for software-defined vehicles; Woven City, a test course for mobility; and Cloud & AI, the digital infrastructure powering our collaborative foundation. Business-critical functions empower these teams to execute, and together, we’re working toward one bold goal: a world with zero accidents and enhanced well-being for all.
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TEAM
Toyota is redefining what it means to move. We're challenging the current state of mobility by enhancing the movement of people, goods, information and energy. Centered around three core concepts - A Living Laboratory™, Human-Centered, and Ever Evolving City™ - Woven City serves as a test course for mobility to fulfill our purpose of well-being for all.
We do this by bringing together a diverse community of people with a shared passion for the future of mobility to co-create, develop and refine innovative products and services. This cross-section of social infrastructure, mobility, and people provides a unique opportunity for inventors, residents and visitors to interact seamlessly with new technologies throughout daily life in an environment that emulates a real city.
We’ll expand “mobility” not only for people but also for goods or information. As a mobility of goods, our project is going to provide innovative logistics services in Woven City, which is located in Susono, Shizuoka, by using delivery robots, smart devices and simulation technology. We believe that super-easy movements of goods can change our value and lifestyle.
WHO ARE WE LOOKING FOR?
We are looking for a professional service delivery manager who has a lot of experience for service improvement with knowledge about both operation and product in Woven City. We expect you not only to operate with passion for the service but also to proactively share the knowledge and experience which you gain through your operations with the development side, and work with them to improve the service to make it even better. In addition, it is very important to collect feedback from end-users by operating new various services which we will develop in the future. The scope of work includes facilitating the development and improvement of an automated delivery infrastructure in the city for the new service development team, and proposing a system that will enable the new service development team to provide services quickly. If you want to tackle the new challenge of developing an innovative service that combines hardware and software, let's make history together.
Initially, you will participate as a candidate to lead a small team of less than 10 people, but depending on the direction of service development and business and your own motivation and ability, you will have the opportunity to take on even bigger challenges, such as managing a larger team or leading cross-sectional development for multiple value-added services.
RESPONSIBILITIES
- Lead a small team (10 or less) of diverse members to drive product improvements
- Manage and improve service operation costs and metrics
- Manage functional development through discussions with development team based on issues and improvements from onsite operations
- Lead the proactive adoption and validation of new features and services
- Support the implementing of operations necessary to provide new services based on both technical and operational knowledge of the product
MINIMUM QUALIFICATIONS
- 10+ years of experience in operating and improving service related to logistics, supply chain or customer support
- 3+ years of experience in developing service operations for new business development
- 3+ years of experience in working for customers through difficult communication
- Business level English and Japanese
- Entrepreneurial spirit and independent thinking (the ability to enjoy a situation even when standards and norms are not clearly defined, and to move forward in a positive manner)
- A sense of balance between the ability to steadily move things forward based on a solid plan and the ability to work quickly
NICE TO HAVES
- Hands-on experience in launching a related to new service robot business
- Hands-on experience in developing new product and service which is related to logistics or mobility
- Hands-on experience in validating and improving service operation based on metrics
- Hands-on experience in designing, launching, maintaining and improving service operations involving hardware
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Important Points
・All interviews will be arranged via Google Meet, unless otherwise stated.
・The same job descriptions are available in both English and Japanese; therefore, we kindly ask that you apply to only one version.
・We kindly request that you submit your resume in English, if possible. However, Japanese resumes are also acceptable. Please note that, depending on the English proficiency requirements of the role, we may request an English version of your resume later in the process.
WHAT WE OFFER
・Competitive Salary - Based on experience
・Work Hours - Flexible working time
・Paid Holiday - 20 days per year (prorated)
・Sick Leave - 6 days per year (prorated)
・Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company
・Japanese Social Insurance - Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance
・Housing Allowance
・Retirement Benefits
・Rental Cars Support
・In-house Training Program (software study/language study)
Our Commitment
・We are an equal opportunity employer and value diversity.
・Any information we receive from you will be used only in the hiring and onboarding process. Please see our privacy notice for more details.
