Bilingual (English/Spanish) Aurora Front Administrative Assistant - 2024097
Aurora, IL
USPGMS/ US Ministries – US Immigrant Legal Services /
Regular, Full-time /
On-site
POSITION SUMMARY:
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
World Relief seeks a Bilingual Front Administrative Assistant. This position is the first face and voice with whom immigrants in our community will interact and you can help make sure they are received with welcome and dignity. This position will offer administrative clerical support for the World Relief Chicagoland’s Immigration Legal Services (ILS) department with limited additional support provided to the other departments of World Relief Aurora. This position is based in the WR Chicagoland Aurora office but may require covering days in the DuPage (Carol Stream) office as well. English/Spanish bilingual fluency, both written and verbal, is a non-negotiable requirement.
Role & Responsibilities
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Facilitate in-person and telephone intake of new and existing clients
- Schedule client appointments and administer reminder texts and phone calls
- Answer and screen all incoming phone calls for the Aurora office and direct appropriately
- Collect payment from ILS clients and issue receipts and invoices
- Prepare weekly income reports and send those to the ILS finance person
- Manage/direct all outgoing and incoming mail for all office
- Assist with prompt filing and data entry of all correspondence from the government and communicate pertinent information to the appropriate client and/or ILS Legal Representative
- Provide additional administrative support to ILS Legal Representatives as needed
- Provide limited administrative support for all other departments
- Conduct case follow up on incomplete Citizenship/DACA files in collaboration with the ILS paralegal
- Maintain adequate office supplies for the department and coordinate orders when necessary
- Manage the closed ILS case files by coordinating the scanning and uploading to ILS case database
- Spanish/English document translation as needed
- Participate in bi-monthly in person ILS department meetings, usually held Wednesday afternoons in the DuPage (Carol Stream) office
- Train and oversee administrative interns and volunteers to assist with administrative tasks
- Participate in off-site clinics every other month per year on Saturday mornings
Knowledge, Skills, & Abilities
- Cross-cultural experience including cross-cultural communication skills
- Ability to handle a large call volume
- Excellent problem-solving skills and flexibility to work in a frequently changing environment
- Strong attention to detail and organizational skills
- Strong self-starter skills and a desire to learn and grow
- Spanish/English fluency required
- Flexibility to keep updated on changes to programs
- Minimum commitment of 2 years in the position preferred
Requirements
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
- Bilingual English/Spanish - fluency in spoken and written Spanish including the ability to translate documents from Spanish to English and English to Spanish
- Strong inter-personal and cross-cultural communication skills exercised through previous cross-cultural experience
- Committed to welcome the immigrant community, the general public, and other staff
- Highly organized and a willingness to multitask
- Proficiency with Microsoft Outlook, Word & Excel
- Associates degree preferred
$19 - $21 an hour
Commensurate with experience
World Relief offers a competitive benefits package (25 hours + per week):
- Medical, Dental, Vision
- Offer 16 company Paid Holidays + 4 additional Personal days per year!
- Paid Sick and Vacation Time
- Paid Parental Leave (12 weeks for qualified employees)
- FSAs: Medical & Dependent Care, & Commuter Funding
- Supplemental Life Insurance (employee, spouse, and children)
- Critical Illness, Hospital Indemnity, and Accident insurance policies
- Legal Shield Insurance
World Relief pays 100% for eligible employees:
- Group Term Life (employee, spouse, and children)
- Long Term & Short-term Disability
- Accidental Death and Dismemberment (AD&D)
- Long Distance Travel Insurance
- Employee Assistance Program (EAP)
World Relief - Retirement:
- 401K & Roth
- WR matches up to 4%, then an additional quarter percent up to 10%
- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.
World Relief Discounts (Immediately Eligible):
- Verizon
- Pet Insurance through Nationwide
- Home and Auto insurance through Liberty Mutual
- Working Advantage Discount Program
- Active & Fit Gym Membership
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
