Women's Groups Program Coordinator

Chicagoland, IL /
USPGMS/ US Ministries – US Immigrant Legal Services /
Regular, Full-time
/ On-site
World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.
In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.


Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

World Relief Chicagoland is looking to hire a Women’s Groups Program Coordinator that will be at the Carol Stream and the Aurora location, with occasional trips into the Chicago location. This individual will possess knowledge of the challenges Afghan women face when first arriving in the United States, and will work within a team to support the programming initiative for Afghan women that will consist of weekly English Language classes and ongoing cultural orientation. This position will be responsible for coordinating the program flow and overseeing curriculum development while providing ongoing support for the in-person orientation classes. This position will also provide technology and basic case management support to the cultural orientation facilitator for the women participating in the classes.

Local candidates only (must be able to commute to local office)

Role & Responsibilities

    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Groups Support and Coordination
    • Provide ongoing support to Cultural Orientation Facilitators during the extended cultural orientation class, including in person support during classes
    • Coordinate logistics for groups including connecting with volunteers and updating on class scheduling and changes
    • Identify and address programmatic challenges and update program manager
    • Organize and coordinate in-person activities with the Cultural Orientation Facilitators to be conducted as part of the class and work with other World Relief departments to mobilize needed resources (volunteers or otherwise)
    • Trouble shooting during the in-person class and provide guidance towards viable solutions
    • Ensure classes run smoothly for clients and presenters, troubleshooting technical issues during presentations as needed
    • Engage with volunteers and encourage their ongoing support for the program
    • Curriculum Coordination and Preferred Communities Compliance
    • Coordinate cultural orientation topics and oversee program scheduling
    • Engage in planning, preparation, and coordination with Cultural Orientation Facilitators for groups curriculum development and work in collaboration with the Program Manager for identifying guest presenters
    • Manage curriculum materials and organization of program materials and resources in planning for future groups
    • Monitor groups Self-Sufficiency Plan and provide ongoing support for achievement of these goals including but not limited to conducting ongoing research for curriculum development and identifying partnership opportunities
    • Coordinate Case Management
    • Provide direction and support in case management for students participating in the class
    • Communicate client needs to PC team and refer clients to supportive services within World Relief and with outside community support systems
    • Manage information on client needs and update Program Manager for critical cases
    • Support English classes in coordination with English teacher
    • Assist students in the class with internet accessibility and troubleshooting technology issues to ensure students can participate in the online components of the program and relay challenges to Program Manager
    • Provide support for English Language classes including updating and managing client information, addressing student set-backs to attending class
    • Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
    • Other duties as assigned

Knowledge, Skills, & Abilities

    • Knowledge of the experience of refugees transitioning into a new country and understanding of the challenges faced when first arriving in the United States
    • Demonstrated teaching and coaching skills with the ability to provide ongoing support to Group Facilitators and Afghan women participating in the class
    • Strong problem-solving skills and critical thinking
    • Highly self-motivated with strong follow-through and ability to work independently
    • Demonstrated compassion, patience, cross-cultural sensitivity, and strong mediation skills
    • Strong organizational skills and ability to maintain detailed, accurate records and able to follow through on projects and assignments
    • Case management experience with vulnerable populations preferred
    • Comfortable working in a team environment


    • Mature and personal Christian faith
    • Committed to the mission, vision, and values of World Relief
    • Desire to serve and empower the Church to impact vulnerable communities
    • Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
    • Bachelor’s degree or at least two years working in an office environment
    • MS Office skills required
    • Valid driver’s license, and ability/willingness to drive 15-passenger van required
    • Ability to work occasional early mornings, evenings or weekends as necessary
World Relief offers a competitive benefits package (25 hours + per week):
World Relief contributes to monthly premiums:
Additional Benefits:
-Offer 16 Paid Holidays!
- Paid Sick and Vacation Time
- Paid Parental Leave (12 weeks for qualified employees)
-FSAs: Medical & Dependent Care, & Commuter Funding
-Supplemental Life Insurance (employee, spouse, and children)
-Critical Illness, Hospital Indemnity, and Accident insurance policies
World Relief pays 100% for eligible employees:
-Group Term Life (employee, spouse, and children)
-Long Term & Short-term Disability
-Accidental Death and Dismemberment (AD&D)
-Long Distance Travel Insurance
-Employee Assistance Program (EAP)
World Relief - Retirement:
-401K & Roth
-WR matches up to 4%, then an additional quarter percent up to 10%
-Eligibility: Full Time is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year. 
World Relief Discounts (Immediately Eligible):
-Pet Insurance through Nationwide
-Home and Auto insurance through Liberty Mutual
-Working Advantage Discount Program
World Relief is honored to be recognized with the Cigna Healthy Workforce Designation, Silver Level for meeting or exceeding the core components of our well-being program including leadership and culture, program foundations, program execution, and whole person health.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
·         While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
·         The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
·         Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
·         The employee frequently is required to sit, reach with hands and arms, talk and hear.
·         General office setting. World Relief also offers hybrid and remote schedules for limited positions.
·         Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
·         Year-end archiving activities involve repeated lifting and bending.
·         Physical, emotional and intellectual demands
·         Equipment used: Employee computer (desktop or laptop), printer, and copier.
·         All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
We are proud to be an EEO/AA employer M/F/D/V.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
Legal Background in the United States
World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.  
In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.
Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.