Education Volunteer Coordinator

Chicago, IL /
USPGMS/ US Ministries – US Education /
Regular, Full-time
/ Hybrid
World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.
In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

World Relief seeks an Education Volunteer Coordinator. World Relief Chicagoland serves refugees and immigrants in partnership with local churches. The Education Volunteer Coordinator works in collaboration with the World Relief Education and Church & Volunteer Mobilization Departments to coordinate volunteer services for adult immigrants and refugees in World Relief’s English tutoring and classroom programs. Key responsibilities include providing guidance, training, placement and support to volunteers and students throughout the length of their involvement in the program, engaging volunteers who serve in one-time ESL opportunities, gathering and maintaining all program data and resources, providing support to the Education Department, and collaborating with staff, church, and community partners in the delivery of program services.

Role & Responsibilities

    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Volunteer & Student Support 
    • Maintain contact with and provide guidance and support to volunteers throughout the length of their service 
    • Lead volunteer orientations and trainings in collaboration with other staff
    • Match and facilitate introductory meetings between tutors and students 
    • Maintain contact with students to address questions and concerns 
    • Prepare program updates for volunteer tutor newsletters 
    • Travel extensively around the north side of Chicago to conduct visits with tutors, students, community partners, and tutoring site partners 
    • Coordinate ESL classroom volunteers, conversation practice groups, and classroom observations for donors and university students 
    • Collaborate with staff in planning and implementing volunteer appreciation events 
    • Assist in launching volunteer program initiatives at local churches 
    • Collaborate with staff in the creation of new volunteer opportunities

    • Administrative
    • Assist with student testing, registrations, and surveys 
    • Gather, organize, and maintain tutor and student data in World Relief’s databases, spreadsheets, and files 
    • Ensure tutors comply with training requirements and program goals 
    • Assist with grant writing, reports, and data management 
    • Maintain instructional resources and online accounts

    • Other 
    • Represent World Relief at church and community events and local literacy coalitions 
    • Participate in all required staff meetings and trainings 
    • Other tasks as assigned by the Director of Education Services

Knowledge, Skills, & Abilities

    • Strong interpersonal and cross-cultural skills 
    • Strong oral and written communication skills 
    • Ability to train, convene, motivate, coach, and facilitate individuals and teams towards a common purpose 
    • Self-starter with strong initiative and follow-through 
    • Strong organizational skills with the ability to prioritize, multi-task, and stay attentive to details 
    • Excellent problem-solving abilities 
    • Proficient in Microsoft Office and Google Suite 
    • Flexible and collaborative team player 
    • Ability to flex schedule to facilitate some evening and weekend hours


World Relief offers a competitive benefits package (25 hours + per week):
World Relief contributes to monthly premiums:
Additional Benefits:
-Offer 16 Paid Holidays!
- Paid Sick and Vacation Time
- Paid Parental Leave (12 weeks for qualified employees)
-FSAs: Medical & Dependent Care, & Commuter Funding
-Supplemental Life Insurance (employee, spouse, and children)
-Critical Illness, Hospital Indemnity, and Accident insurance policies
World Relief pays 100% for eligible employees:
-Group Term Life (employee, spouse, and children)
-Long Term & Short-term Disability
-Accidental Death and Dismemberment (AD&D)
-Long Distance Travel Insurance
-Employee Assistance Program (EAP)
World Relief - Retirement:
-401K & Roth
-WR matches up to 4%, then an additional quarter percent up to 10%
-Eligibility: Full Time is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year. 
World Relief Discounts (Immediately Eligible):
-Pet Insurance through Nationwide
-Home and Auto insurance through Liberty Mutual
-Working Advantage Discount Program
World Relief is honored to be recognized with the Cigna Healthy Workforce Designation, Silver Level for meeting or exceeding the core components of our well-being program including leadership and culture, program foundations, program execution, and whole person health.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
·         While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
·         The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
·         Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
·         The employee frequently is required to sit, reach with hands and arms, talk and hear.
·         General office setting. World Relief also offers hybrid and remote schedules for limited positions.
·         Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
·         Year-end archiving activities involve repeated lifting and bending.
·         Physical, emotional and intellectual demands
·         Equipment used: Employee computer (desktop or laptop), printer, and copier.
·         All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
We are proud to be an EEO/AA employer M/F/D/V.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
Legal Background in the United States
World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.  
In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.
Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.