Intake Case Specialist - 2025194
Aurora, IL
US Programs – Human Services /
Regular, Full-time /
On-site
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.
If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.
ORGANIZATION SUMMARY
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.
This position is reliant upon funding and may be subject to modification or termination based on resource availability.
POSITION SUMMARY:
The Intake Case Specialist is the first contact at World Relief Aurora and for immigrants and refugees seeking social services. This position is responsible for collecting client information and documentation, referring to internal services and external service providers as appropriate. This position includes case management, employment knowledge, and referral follow-up responsibilities.
ROLE & RESPONSIBILITIES:
- Conduct initial client intake to collect demographic information, gather client documentation, and assess program eligibility
- Provide basic orientation to services that WRC offers and assist client to enroll in services based on client needs
- Set-up initial appointment for client with appropriate internal staff; follow-up on appointment to ensure that client make connection with appropriate staff
- Make internal referrals to WRC social services programs (case management, employment services, children & youth services, mental health counseling) and other WRC programs (ESL, Immigration Legal Services). Including helping to search for a job, to submit job applications, and more.
- Provide referrals to community agencies and organizations for clients seeking services that WRC does not offer; follow-up on referrals to ensure that client was able to connect with the recommended resource
- Maintain internal library of community organizations and agencies in order to make timely, appropriate client referrals; perform outreach to organizations to create partnerships as necessary
- Provide immediate assistance for certain case management needs including follow-up
- Assist eligible clients to apply for appropriate government benefits
- Maintain timely and accurate client files, case notes, and reporting records
- Manage and oversee the collection and submission of interpreter invoices
- Provide backup support for front desk position
- Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
- Attend external community meetings to build relationships with community agencies
- Responsibilities may include regularly scheduled workdays at an off-site location
JOB REQUIREMENTS:
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
- Fluency in Spanish required
- MS Office skills required
- Cross-cultural experience required
- Valid driver’s license and a good driving record
PREFERRED QUALIFICATIONS:
- Fluency in an additional language such as French, Arabic, Ukrainian, Russian, Swahili, Lingala, Farsi, Dari, Pashto, Assyrian, or Rohingya is preferred
- Detail-oriented, organized, and able to follow-through on projects and assignments
- Strong organizational skills and ability to maintain detailed, accurate records
- Highly self-motivated with good follow-through and problem-solving skills
- Knowledge of or willingness to learn different immigration statuses and subsequent benefits eligibility
- Ability to networking and establish relationships for the purpose of developing referral contacts
- Strong interpersonal communication and conflict resolution skills
$23 - $24 an hour
World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
