Client Care Specialist - 2024011
Appleton, WI / OshKosh, WI
USPGMS/ US Ministries – US Resettlement Program /
Regular, Full-time /
On-site
POSITION SUMMARY:
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
World Relief seeks a Client Care Specialist to carry a caseload of both newly arrived refugee clients and other vulnerable immigrant clients who are experiencing barriers to self-sufficiency. Client Care Specialist will greet newcomers at the airport, meet clients in their homes to assess well-being, and help clients achieve their goals by developing plans for their resettlement.
Role & Responsibilities
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Greet refugee clients at the airport upon arrival and coordinate clients’ first meal, transportation to their new home, and other details
- Visit clients in their homes to assess their well-being and determine current needs
- Provide additional home visits to minor cases (clients who arrive without their parents) and assess placements with guardians, as required by grant funding
- Meet with clients to enroll them in various programs by providing orientations on services and completing enrollment paperwork
- Develop service plans for each case member with an emphasis on achieving self-sufficiency goals within the program service period
- Assist clients in developing goals for their service plans and implement a plan to work toward goal completion
- Transport clients to essential appointments such as medical appointments, ELL program registration, school registration for children, etc.
- Assist clients in opening bank accounts
- Serve as the main point of contact for clients enrolled in various programs and be available to clients during normal business hours of Monday-Friday 9:00 am – 5:00 pm
- Report on client needs to other Refugee Programs staff during regular collaborative case management meetings • Advocate on behalf of clients and collaborate with community agencies on referrals based on their unique needs
- Connect with World Relief volunteers paired with clients to provide welcome and support
- Record all client interactions and progress in case notes utilizing online databases
- Other duties as assigned
Knowledge, Skills, & Abilities
- Adaptable
- Ability to problem solve quickly and effectively
- Ability to communicate effectively cross-culturally, both with clients and diverse team • Some working knowledge of community resources, preferred
- Fluent in Arabic, Dari, Kinyarwanda, Spanish, Swahili, or Ukrainian, preferred
Requirements
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
- Valid drivers license, ability to pass a motor vehicle record check and maintain a clean driving record
$20 - $22 an hour
World Relief offers a competitive benefits package (25 hours + per week):
- Medical, Dental, Vision
- Offer 16 company Paid Holidays + 4 additional Personal days per year!
- Paid Sick and Vacation Time
- Paid Parental Leave (12 weeks for qualified employees)
- FSAs: Medical & Dependent Care, & Commuter Funding
- Supplemental Life Insurance (employee, spouse, and children)
- Critical Illness, Hospital Indemnity, and Accident insurance policies
- Legal Shield Insurance
World Relief pays 100% for eligible employees:
- Group Term Life (employee, spouse, and children)
- Long Term & Short-term Disability
- Accidental Death and Dismemberment (AD&D)
- Long Distance Travel Insurance
- Employee Assistance Program (EAP)
World Relief - Retirement:
- 401K & Roth
- WR matches up to 4%, then an additional quarter percent up to 10%
- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.
World Relief Discounts (Immediately Eligible):
- Verizon
- Pet Insurance through Nationwide
- Home and Auto insurance through Liberty Mutual
- Working Advantage Discount Program
- Active & Fit Gym Membership
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
