Resource Navigation and Intake Specialist
Spokane, WA
Home Office -US Programs – Human Services /
Regular, Full-time /
On-site
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.
If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.
ORGANIZATION SUMMARY
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.
This position is reliant upon funding and may be subject to modification or termination based on resource availability.
POSITION SUMMARY:
WR Spokane is looking for Resource Navigation and Intake Specialist. This role will expand capacity to support refugee and immigrant families as they learn to navigate their new community through wellness assessments and connections to internal and external resources and services.
ROLE & RESPONSIBILITIES:
- Admin and Coordination functions:
- Logistics and supplies ordering for City Covenant office, staff City Covenant front desk for assigned hours, coordinate with assigned volunteers staffing the front desk.
- Staff Redwood office for assigned hours, being available for walk-in or scheduled appointments.
- Intake: Conduct general needs assessments and in-depth wellness assessments, then complete enrollments or referrals with eligible program participants
- Application assistance for accessing community resources and services and referrals to other programs and resources where application assistance is not needed
- Client notes, database entries, internal and external referrals with follow-up
- Regularly update I&W department on new or changed community resource to add to resource lists
- Promote World Relief at community events
- Facilitate and support a range of group-based educational activities or other community events. Some activities may be after normal business hours or over the weekend.
- Document and record plans, activities, outcomes and follow-up steps
- Attend regular meetings and check-ins with the ambassador team and other World Relief teams as needed
- Learn and be able to communicate grant objectives, and services available, following policies and procedures.
- Interpreting for newcomers participating in programs and services provided through World Relief.
- Other duties as assigned.
JOB REQUIREMENTS:
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
- Strong attention to detail and willingness to ask questions
- Competent using computers and basic Microsoft program (word, excel, power point).
- Able to work evenings or weekends (not more than twice a week)
- Prior experience in a multicultural social services setting
PREFERRED QUALIFICATIONS:
- Ability to manage competing priorities
- Professional communication skills (oral and written)
- Commitment to Confidentiality and Professionalism
- Teamwork
- Initiative and Independent Work
- Interpersonal Skills
$22.30 - $24 an hour
World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
