Onboarding & Integration Services Volunteer Coordinator - 2024222

Fort Worth, TX
US Programs – General /
Regular, Full-time /
World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.
In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

World Relief seeks a Onboarding & Integration Services Volunteer Coordinator. The Onboarding & Integration Services Volunteer Coordinator role supports World Relief’s efforts of building a vibrant community engagement structure that positively impacts clients, World Relief, the church, and the community. This is accomplished through ensuring volunteers are engaged in the development of authentic relationships with immigrants, in fostering welcoming communities for mutual transformation through building a strong volunteer onboarding and training experience, coordinating engagement with different programmatic areas, and providing ongoing support and development of volunteer engagement pathways. The Onboarding & Integration Services Volunteer Coordinator will be responsible for the successful implementation and oversight of volunteer programming that directly supports refugee service programming including recruitment & onboarding, training, placement, engagement, retention and recognition. This role will primarily oversee volunteer opportunities focused on supporting refugees’ long-term integration and self-sufficiency. These volunteer opportunities are connected to various World Relief integration programs such as English Language Instruction, Refugee School Impact, Employment Services, and other long-term case management services.

Role & Responsibilities

    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Program, Training, Support, and Recognition:
    • Ensure a strong and dynamic volunteer base enabling the Fort Worth office to effectively support service delivery and community outreach objectives.
    • Establish a comprehensive volunteer engagement plan, in collaboration with other volunteer engagement staff, including recruitment, training, communication and recognition plans

    • Recruitment & Onboarding:
    • Collaborate with the Church and Community Engagement Manager and other staff to develop and implement recruitment strategies for critical volunteer opportunities, assessing and refreshing priorities on an ongoing basis
    • Develop, promote, and maintain a wide range of volunteer opportunities to further engage volunteers through meaningful experiences in integration services
    • Represent World Relief at events in order to promote and recruit volunteer opportunities
    • Maintain a consistent, efficient and thorough application and screening process of all volunteers that complies with National Performance Standards
    • Respond to volunteer inquiries from the public in a timely, professional manner

    • Training:
    • Ensure the provision of orientation and training to incoming volunteers
    • Collaborate with other departments in the scheduling, development, coordination and facilitation of volunteer orientations and trainings
    • Develop and conduct refresher and leadership development training sessions for existing volunteers

    • Placement:
    • Closely track database and manage volunteer assignments. Develop frequent targeted emails, phone calls, and unique methods of engagement within existing volunteer base.
    • Monitor the progress of each volunteer assignment, addressing any performance deficits in a timely manner

    • Engagement & Retention:
    • Work closely with all departments to guide, identify and support volunteer staffing needs in the area of integration services
    • Coordinate volunteer communications and collaborate with the Marketing Coordinator on newsletters
    • Create and plan opportunities for meaningful check-ins and volunteer recognition throughout the year
    • Maximize use of World Relief’s e-learning platform “the Workshop” to develop learning pathways for churches and volunteers
    • Ensure follow-up and communication with designated churches, organizations, volunteer groups, including appreciation, events and thank-you notes

    • Programs and Services Collaboration:
    • Collaborate with programs staff, primarily Integration Programs staff, to create and support church and volunteer engagement opportunities.
    • Acts as a liaison between volunteers and the office to ensure that staff are prepared for the arrival of volunteers, and that all necessary tools, resources, and materials are readily available and that all staff understand details and expectations.
    • Attend various departmental meetings to share volunteer input on client experiences in integration and to better guide volunteers in assisting to meet programmatic and missional goals.
    • Ensure appropriate and timely communication between volunteers and World Relief in order to address volunteer opportunities, concerns, questions or needs and relay to appropriate staff
    • Provide coaching and accountability to employees who interact with community partners and volunteers
    • Participate in national volunteer staff working groups on a regular basis

    • Other Responsibilities:
    • On occasion, represent World Relief at community events or speaking engagements outside of regular work hours
    • Other tasks as assigned

Knowledge, Skills, & Abilities

    • Strong leadership skills to motivate and inspire a diverse group of people
    • Strong written and verbal communication skills; familiarity with tailoring messaging to diverse stakeholder groups
    • Ability to multi-task and manage multiple deadlines
    • Must have the ability to work under pressure with flexibility in a virtual or in- person team setting
    • Excellent problem solving and planning abilities, and a willingness to analyze and adapt processes to better achieve goals
    • Knowledge of project management concepts, tools and activities, requirements analysis and facilitation helpful
    • Excellent interpersonal, collaborative and communication skills; demonstrated ability to establish positive working relationships at all levels of the organization
    • Able to perform well in spite of complex or ambiguous challenges
    • Able to build positive inter-departmental relationships
    • A self-starter with strong initiative, follow-through, and organizational skills; must be able to prioritize, multi-task, and be attentive to details


    • Mature and personal Christian faith
    • Committed to the mission, vision, and values of World Relief
    • Desire to serve and empower the Church to impact vulnerable communities
    • Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
    • Cross-cultural experience and an ability to train and educate adult learners about cross-cultural relationships and dynamics
    • A passion for engaging volunteers in service opportunities
    • Demonstrated ability to mobilize, convene, motivate, coach, and facilitate individuals and teams toward a common purpose
    • Familiarity and ease of use in basic computer programs (Word, Excel, Publisher, Power Point, databases); other design/marketing skills a plus
    • Bachelor’s degree preferred
    • Driver’s license and access to a vehicle required
    • Periodic evening and weekend availability required
    • Up to 25% domestic travel required
$20 - $22 an hour
Commensurate with experience
World Relief offers a competitive benefits package (25 hours + per week):
- Medical, Dental, Vision
- Offer 16 company Paid Holidays + 4 additional Personal days per year!
- Paid Sick and Vacation Time
- Paid Parental Leave (12 weeks for qualified employees)
- FSAs: Medical & Dependent Care, & Commuter Funding
- Supplemental Life Insurance (employee, spouse, and children)
- Critical Illness, Hospital Indemnity, and Accident insurance policies
- Legal Shield Insurance
World Relief pays 100% for eligible employees:
- Group Term Life (employee, spouse, and children)
- Long Term & Short-term Disability
- Accidental Death and Dismemberment (AD&D)
- Long Distance Travel Insurance
- Employee Assistance Program (EAP)
World Relief - Retirement:
- 401K & Roth
- WR matches up to 4%, then an additional quarter percent up to 10%
- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year. 
World Relief Discounts (Immediately Eligible):
- Verizon
- Pet Insurance through Nationwide
- Home and Auto insurance through Liberty Mutual
- Working Advantage Discount Program
- Active & Fit Gym Membership
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
·         While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
·         The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
·         Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
·         The employee frequently is required to sit, reach with hands and arms, talk and hear.
·         General office setting. World Relief also offers hybrid and remote schedules for limited positions.
·         Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
·         Year-end archiving activities involve repeated lifting and bending.
·         Physical, emotional and intellectual demands
·         Equipment used: Employee computer (desktop or laptop), printer, and copier.
·         All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
We are proud to be an EEO/AA employer M/F/D/V.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
Legal Background in the United States
World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.  
In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.
Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.