Mental Health Counselor

Carol Stream, IL /
USPGMS/ US Ministries – US Refugee Services /
Regular, Full-time
/ On-site
World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.
In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

This role provides clinical treatment and maintenance support and works alongside a multi-disciplinary team that together provides holistic support to adult clients through wellness & prevention activities. Therapy & wellness groups through the Counseling Center are key supports offered to adult clients to help them reach stability and move toward long-term community integration.

Role & Responsibilities

    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Conduct intake and diagnostic assessments with adult clients
    • Establish positive and trusting relationships
    • Work with clients to develop individualized treatment plans with goals and objectives
    • Provide treatment and therapy contextualized to client goals & cultural background
    • Continually assess client situations and provide appropriate ongoing treatment
    • Provide crisis intervention as needed
    • Maintain high standards of confidentiality
    • Work with other WR team members & external partners to offer culturally and linguistically appropriate wellness sessions & psycho-educational workshops that promote overall well-being
    • Collaborate effectively with other community organizations and county services to establish a continuity of counseling services
    • Work with the Counseling Center Director to develop new program components such as group activities and evaluate and enhance quality of services
    • Share skills, knowledge development and experience with multi-disciplinary team
    • Regularly participate in internal & external training to ensure service quality standards
    • Maintain case files and notes of client progress, and complete all mandatory paperwork thoroughly, accurately, and in a timely manner

Knowledge, Skills, & Abilities

    • Strong interpersonal communication and active listening skills
    • Ability to build rapport quickly with others, especially across cultural and linguistic divides
    • Experience using trauma-informed principles and building on the strengths and resilience of clients during treatment
    • Adaptability and eagerness to work in a challenging, fluid and often changing environment
    • Learning orientation and a desire to pursue training, learn new treatments, and proactively seek out information to improve therapeutic approach
    • Experience facilitating therapy groups a plus
    • Fluency in one of the following languages strongly preferred: Spanish, Arabic, Dari, Farsi, French, Pashto, Swahili
    • Demonstrated ability to adapt therapeutic approach to client’s cultural context
    • Good problem solving and creative thinking skills
    • Familiarity with MS Word, Excel, and PowerPoint a plus
    • 2+ years of clinical experience with adults strongly preferred


    • Mature and personal Christian faith
    • Committed to the mission, vision, and values of World Relief
    • Desire to serve and empower the Church to impact vulnerable communities
    • Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
    • Master’s Degree in Social Work, Counseling, Psychology or other relevant behavioral health field
    • Licensed or license eligible in the state of IL (such as LPC, LCPC, LSW, LCSW, LMFT)
    • Proficiency with using telehealth platforms and moderate computer literacy & typing skills
    • Authorized to work in the United States without visa sponsorship
World Relief offers a competitive benefits package (25 hours + per week):
World Relief contributes to monthly premiums:
Additional Benefits:
-Offer 16 Paid Holidays!
- Paid Sick and Vacation Time
- Paid Parental Leave (12 weeks for qualified employees)
-FSAs: Medical & Dependent Care, & Commuter Funding
-Supplemental Life Insurance (employee, spouse, and children)
-Critical Illness, Hospital Indemnity, and Accident insurance policies
World Relief pays 100% for eligible employees:
-Group Term Life (employee, spouse, and children)
-Long Term & Short-term Disability
-Accidental Death and Dismemberment (AD&D)
-Long Distance Travel Insurance
-Employee Assistance Program (EAP)
World Relief - Retirement:
-401K & Roth
-WR matches up to 4%, then an additional quarter percent up to 10%
-Eligibility: Full Time is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year. 
World Relief Discounts (Immediately Eligible):
-Pet Insurance through Nationwide
-Home and Auto insurance through Liberty Mutual
-Working Advantage Discount Program
World Relief is honored to be recognized with the Cigna Healthy Workforce Designation, Silver Level for meeting or exceeding the core components of our well-being program including leadership and culture, program foundations, program execution, and whole person health.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
·         While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
·         The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
·         Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
·         The employee frequently is required to sit, reach with hands and arms, talk and hear.
·         General office setting. World Relief also offers hybrid and remote schedules for limited positions.
·         Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
·         Year-end archiving activities involve repeated lifting and bending.
·         Physical, emotional and intellectual demands
·         Equipment used: Employee computer (desktop or laptop), printer, and copier.
·         All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
We are proud to be an EEO/AA employer M/F/D/V.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
Legal Background in the United States
World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.  
In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.
Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.