Intensive Case Management (ICM) Specialist - 2024816
Fort Worth, TX
US Programs – Human Services /
Regular, Full-time /
Hybrid
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.
If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.
ORGANIZATION SUMMARY
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.
This position is reliant upon funding and may be subject to modification or termination based on resource availability.
POSITION SUMMARY:
World Relief seeks a Intensive Case Management (ICM) Specialist. This position will provide intensive case management to Refugees, Ukrainians Humanitarian parolees, Cuban and Haitian Entrants in Fort Worth and Dallas areas. This role will provide support for eligible clients during their first months in the United States and make referrals for ongoing support in their communities to help them to achieve basic self-sufficiency benchmarks and to meet goals of client service plans. The ICM specialist works closely with eligible clients to promote successful community integration and long-term self-sufficiency.
ROLE & RESPONSIBILITIES:
- CLIENT SERVICES
- Conduct initial client intake to collect demographic information, gather client documentation, and assess program eligibility
- Conduct comprehensive family assessment with each client, develop individual client service plans based on strengths and needs, and facilitate connections to appropriate services and resources
- Provide necessary case management services to clients to assist clients to achieve basic self-sufficiency benchmarks and to meet goals of client service plans
- Conduct regular check-ins including home visits during the first 90 days to assess goal progression, to evaluate family stability and needs, and to provide support and guidance to clients through case management.
- Empower clients while providing them with tools necessary to meet their goals
- Provide participants and their sponsors with resources and training as necessary to ensure core services are completed.
- Provide transportation to initial doctor appointments, benefit interviews, and trainings for clients, as needed
- Provide referrals to community agencies and organizations for clients seeking services that WR does not offer; follow-up on referrals to ensure that client was able to connect with the recommended resource
- Maintain client’s service plan active for up to 12 months.
- ADMINISTRATIVE RESPONSIBILITIES
- Maintain timely and accurate client files, case notes, and reporting records
- Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
- Work closely with internal service teams and external service providers to ensure comprehensive service provision
- Enter client information into appropriate databases
JOB REQUIREMENTS:
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
- Cross-cultural experience strongly preferred
- Have a valid Driver's License
PREFERRED QUALIFICATIONS:
- Excellent interpersonal and communication skills
- Ability to manage multiple demands and deadlines with flexibility
- Ability to maintain records and reports
- Detail-oriented and organized
- Demonstrates initiative, flexibility, and responsibility
- Ability to communicate clearly, both orally and in writing
- Effectively manage stressful or crisis situations
- Fluent in Spanish is strongly preferred, but not required
- Ability to speak a second language is preferred, but is not required (Spanish or Haitian Creole preferred)
- Advanced competency in the use of Microsoft Office
$22 - $22 an hour
Compensation is commensurate with experience.
World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
