Social Adjustment Services Case Specialist - 2024050
Fort Worth, TX
USPGMS/ US Ministries – US Refugee Services /
Regular, Full-time /
Hybrid
POSITION SUMMARY:
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
World Relief seeks a Social Adjustment Services Case Specialist. World Relief is a unique and invigorating place to work. We are looking for talented, ambitious and collaborative people to come alongside our mission as we partner with churches and the local community. This position will serve the RSS Social Adjustment Services Program in helping clients obtain self-sufficiency and social integration through applying for and receiving services for which client is eligible.
Role & Responsibilities
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Complete intake/enrollment for eligible clients
- Assess client needs upon enrollment and create a plan for the client to reach self-sufficiency and social integration
- Assist clients in developing life skills and navigating American systems
- Enter client and service information in the ClientTrack database weekly
- Prepare and maintain detailed case files
- Maintain detailed and accurate case notes for all client interaction
- Provide transportation to initial doctor appointments, benefit interviews, and trainings for clients as needed
- Assist clients in scheduling transportation benefits as provided by RMA and Medicaid
- Provide interpretation for SAS related services as needed by using the interpreters contracted with World Relief or using the telephonic system as a last resort
- Assist clients with application forms for assistance, such as government housing and Food Stamp/Medicaid
- Follow up with Food Stamp/Medicaid office and SSA regarding client’s application until decision is made
- Equip clients to conduct independent services
- Refer clients to other programs and services as needed
- Evaluate and monitor quality of data entry by other agency staff to ensure data integrity for program requirements.
Knowledge, Skills, & Abilities
- Excellent interpersonal and communication skills
- Ability to manage multiple demands and deadlines with flexibility
- Ability to maintain records and reports
- Detail-oriented and organized
- Demonstrates initiative, flexibility, and responsibility
- Ability to communicate clearly, both orally and in writing
- Effectively manage stressful or crisis situations
- Ability to speak a second language would be beneficial, but is not required (Spanish preferred)
- Competent in the use of Microsoft Office
Requirements
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
- Cross-cultural experience strongly preferred
- Valid U.S. driver's license and good driving record
- Prior case management experience
$20 - $22 an hour
Commensurate with experience
World Relief offers a competitive benefits package (25 hours + per week):
- Medical, Dental, Vision
- Offer 16 company Paid Holidays + 4 additional Personal days per year!
- Paid Sick and Vacation Time
- Paid Parental Leave (12 weeks for qualified employees)
- FSAs: Medical & Dependent Care, & Commuter Funding
- Supplemental Life Insurance (employee, spouse, and children)
- Critical Illness, Hospital Indemnity, and Accident insurance policies
- Legal Shield Insurance
World Relief pays 100% for eligible employees:
- Group Term Life (employee, spouse, and children)
- Long Term & Short-term Disability
- Accidental Death and Dismemberment (AD&D)
- Long Distance Travel Insurance
- Employee Assistance Program (EAP)
World Relief - Retirement:
- 401K & Roth
- WR matches up to 4%, then an additional quarter percent up to 10%
- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.
World Relief Discounts (Immediately Eligible):
- Verizon
- Pet Insurance through Nationwide
- Home and Auto insurance through Liberty Mutual
- Working Advantage Discount Program
- Active & Fit Gym Membership
World Relief is honored to be recognized with the Silver-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
