Director of Counseling Center (Mental Health)

Chicagoland, IL /
USPGMS/ US Ministries – US Program Management /
Regular, Full-time
/ On-site
World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.
In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

Are you looking for an opportunity to use your counseling and leadership skills to meet community needs? Do you have a passion for accompanying immigrants on their journey toward wholeness and community belonging? This position is responsible for overseeing the relaunch and clinical operations of World Relief’s Counseling Center, currently based in the western suburbs. This position will be responsible for vision casting, staff and intern recruitment, and practice growth to meet a growing demand for trauma-informed, culturally-responsive counseling. This will include building & launching a new program funding model inclusive of insurance billing.

Role & Responsibilities

    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Practice Management
    • Lead vision casting and planning for new Counseling Center initiatives, aligned with WR Chicagoland plans
    • Develop a counseling center funding model that includes Medicaid & insurance billing, and establish & implement the practice management necessary to ensure long-term sustainability
    • Monitor and shape department budget to ensure that expenses do not exceed revenue
    • Participate in grant writing for renewal grants and grant acquisition activities for new opportunities
    • Oversee the day-to-day management of the Counseling Center, which includes: developing policies/ procedures; setting monthly/annual goals and outcomes reporting; and managing appropriate documentation and reporting systems
    • Implement and participate in an on-call system to address crisis situations as needed
    • Ensure appropriate files are maintained, and case notes, treatment plans, and mandatory paperwork are completed accurately and in a timely manner
    • Abides by all HIPAA regulations, protecting patient privacy and confidentiality
    • Provide direct service counseling for a small caseload of individuals and families, in compliance with professional ethics and organizational standards
    • Clinical/Staff Supervision
    • Provide individual and group supervision for staff and interns to ensure excellent clinical practices
    • Hire, train, supervise, coach, and evaluate Counseling Center therapists and interns
    • Provide oversight and guidance to PT practice manager
    • Oversee & coach the curriculum development for cultural adjustment groups, and monitor implementation
    • Ensure the provision of professional development activities so that staff obtain required CEUs and grow through other localized development activities
    • Regularly meet with individual staff and as a team to review cases, do cross-training, and discuss program plans and development
    • Internal & External Collaboration
    • Participate with other program managers and staff in regularly scheduled meetings (including tracking team) to discuss specific client situations and develop effective service frameworks
    • Initiate collaboration with other program managers and staff on program implementation and to address client concerns, systemic issues, or situations of conflict, as necessary
    • Participate in coalitions and associations in the greater Chicagoland area for the purposes of collaborative funding and programs and professional development

Knowledge, Skills, & Abilities

    • Program development skills including strategic planning, goal implementation, quality assurance, and evaluation
    • Experience providing & leading trauma-informed care and trauma therapy
    • Strong collaboration skills and experience in mobilizing a team toward a common goal
    • Strong interpersonal skills, including client engagement, communication, and active listening skills
    • Passion for and experience in coaching and supervising staff; training skills preferred
    • Grant or program management experience preferred
    • Knowledge & ability to set up strong financial model for counseling center (including insurance/Medicaid billing, fee for service, grants)
    • Ability to manage multiple demands and deadlines with flexibility
    • Strong administrative and organizational skills
    • Bi-lingual language skills strongly preferred


    • Mature and personal Christian faith
    • Committed to the mission, vision, and values of World Relief
    • Desire to serve and empower the Church to impact vulnerable communities
    • Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
    • Cross-cultural counseling experience
    • Minimum five years of licensed clinical experience
    • Licensed in the state of Illinois (LCSW, LCPC, LMFT, LCP, etc.)
    • Previous clinical supervision experience
    • Previous management experience
    • Proficient computer skills (Word, Excel, Power Point or equivalent)
World Relief offers a competitive benefits package (25 hours + per week):
World Relief contributes to monthly premiums:
Additional Benefits:
-Offer 16 Paid Holidays!
- Paid Sick and Vacation Time
- Paid Parental Leave (12 weeks for qualified employees)
-FSAs: Medical & Dependent Care, & Commuter Funding
-Supplemental Life Insurance (employee, spouse, and children)
-Critical Illness, Hospital Indemnity, and Accident insurance policies
World Relief pays 100% for eligible employees:
-Group Term Life (employee, spouse, and children)
-Long Term & Short-term Disability
-Accidental Death and Dismemberment (AD&D)
-Long Distance Travel Insurance
-Employee Assistance Program (EAP)
World Relief - Retirement:
-401K & Roth
-WR matches up to 4%, then an additional quarter percent up to 10%
-Eligibility: Full Time is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year. 
World Relief Discounts (Immediately Eligible):
-Pet Insurance through Nationwide
-Home and Auto insurance through Liberty Mutual
-Working Advantage Discount Program
World Relief is honored to be recognized with the Cigna Healthy Workforce Designation, Silver Level for meeting or exceeding the core components of our well-being program including leadership and culture, program foundations, program execution, and whole person health.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
·         While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
·         The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
·         Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
·         The employee frequently is required to sit, reach with hands and arms, talk and hear.
·         General office setting. World Relief also offers hybrid and remote schedules for limited positions.
·         Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
·         Year-end archiving activities involve repeated lifting and bending.
·         Physical, emotional and intellectual demands
·         Equipment used: Employee computer (desktop or laptop), printer, and copier.
·         All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
We are proud to be an EEO/AA employer M/F/D/V.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
Legal Background in the United States
World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.  
In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.
Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.