CRM & Data Systems Specialist - 2025212
Towson, MD
Home Office – Marketing & Comm /
Regular, Full-time /
Remote
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.
If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.
ORGANIZATION SUMMARY
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.
This position is reliant upon funding and may be subject to modification or termination based on resource availability.
POSITION SUMMARY:
The CRM & Data Systems Specialist will own and optimize the functionality of World Relief’s HubSpot CRM, ensuring the system is structured to support growing marketing and development initiatives. As a core member of the Home Office Marketing team, this full-time remote role will act as a cross-functional bridge between data integrity, technical integrations, and performance reporting across data analytic tools including HubSpot, Power BI, and Raiser’s Edge.
ROLE & RESPONSIBILITIES:
- Maintain the structural integrity and usability of HubSpot, including fields, workflows, integrations, and segmentation systems.
- Collaborate with marketing, US offices, and partner teams to ensure CRM supports communication, fundraising, and engagement goals.
- Manage and troubleshoot key integrations between HubSpot and other platforms (e.g., Raiser’s Edge, Thinkific, Dynamics).
- Work with Donation Management and external vendors to ensure data flows are optimized and error-free.
- Build and maintain reports and dashboards in HubSpot and Power BI to provide data-driven insights.
- Serve as a subject matter expert in contact lifecycle management and donor behavior analytics.
- Audit, clean, and maintain data quality within HubSpot, implementing processes that support compliance and reporting accuracy.
- Train and support team members in CRM usage, especially in list-building, segmentation, and tracking engagement metrics.
- Work closely with many stakeholders across the organization to help illustrate the impact of their initiatives in HubSpot towards their strategic goals.
JOB REQUIREMENTS:
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
- Strong attention to detail and analytical thinking.
- Deep understanding of CRM best practices and marketing automation systems.
- Strong experience with CRM platform administration in HubSpot.
- Proficiency in Power BI, Raiser’s Edge, and relevant analytics tools.
- Proven experience managing data integrations across marketing, finance, and donor systems.
- Ability to troubleshoot and problem-solve system and data issues independently.
- Effective communication skills with both technical and non-technical users.
- Commitment to data hygiene and security protocols.
PREFERRED QUALIFICATIONS:
- Preferred Experience with nonprofit fundraising systems and digital campaign data.
- Familiarity with marketing performance metrics and lifecycle reporting.
- Minimum Education & Experience
- Bachelor’s degree in Information Systems, Marketing, Data Analytics, or related field (or equivalent experience)
- 5+ years of professional experience in CRM/data management roles.
- Experience working in or with nonprofit organizations is a plus.
$70,000 - $75,000 a year
World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
***
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
