Case Management Assistant (Temporary)
Greenville, SC
USPGMS/ US Ministries – US Refugee Services /
Temporary, Full-time /
On-site
POSITION SUMMARY:
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
The Preferred Communities Assistant will support the implementation of refugee and new arrival assistance programs for Ukrainian Humanitarian Parolees, Haitian and Cuban arrivals, and other eligible walk-in clients. This position will provide direct client, client sponsor, and program support. The Assistant will work closely with other program staff to ensure services are coordinated and designed to assist clients in reaching self-sufficiency.
Role & Responsibilities
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Under the supervision of the PC Senior Specialist, the PC Assistant will:
- Support PC IAR, PC Gaps, and the walk-in intake/referral process.
- Conduct client intakes, needs assessments, financial assistance, follow-up check-ins, and closeouts for PC clients.
- Establish and maintain community partnerships and develop local resources for clients.
- Collaborate with mobilization staff in providing clients with volunteer support.
- Oversee outreach and community engagement efforts among PC client communities.
- Help walk-in clients navigate internal referral process to Upstate SC programs.
- Maintain and monitor program activities, case files, and client database to ensure compliance and that targets are met.
- Work with supervisor to complete all PC program reports.
- Other tasks as assigned by supervisor
Knowledge, Skills, & Abilities
- Experience working in case management or with vulnerable populations strongly preferred
- Detail-oriented, excellent time management skills
- Strong verbal and written communication skills
- Skill and sensitivity working with people from various backgrounds and beliefs
- Ability to work with minimum supervision and resolve problems/issues promptly and effectively
- Ability to work well on a team in a synergistic work environment, a flexible and motivated team player
- Ability to prioritize, multi-task, and organize in a fast-paced and fluid environment
- Valid driver’s license, regular access to vehicle is preferred
Requirements
- Committed to the mission, vision, and values of World Relief
- Experience providing client support in a nonprofit setting preferred
- Fluency in English and a second language (preferred Spanish)
- Cross-cultural experience strongly preferred
$18 - $20 an hour
Temporary Employees and Paid Interns have access to the following World Relief benefits:
- Employee Assistance Program (EAP)
World Relief Discounts (Immediately Eligible):
- Verizon
- Pet Insurance through Nationwide
- Home and Auto insurance through Liberty Mutual
- Working Advantage Discount Program
- Active & Fit Gym Membership
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
