Reception and Placement Pre-Arrival - 2024182

Fort Worth, TX
US Programs – Human Services /
Regular, Full-time /
World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.
In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

The Pre-Arrival Resettlement Manager provides support, strategy, and vision for the resettlement Pre-Arrival team. This position oversees in coordination with the Post-Arrival Resettlement Manager, the initial reception and placement of refugees and asylees. 

Role & Responsibilities

    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Recruit, hire, and train new Pre-Arrival staff
    • Help ensure case files have all necessary documentation
    • Assist Resettlement Director with monitoring program spending, training staff, and other related tasks as needed.
    • Coordinate and convene weekly Resettlement Team Meetings in conjunction with Post-Arrival Manager
    • Schedule and lead regular staff trainings as necessary
    • Build relationships with other community partners through regular attendance at various meetings, as necessary
    • Respond to transfer requests and provide referrals as needed
    • Review 90-day R&P reports to ensure Completion for submission
    • Process and screen pre-arrival cases for the R&P program and its various tracks in coordination with HO Resettlement Staff
    • Prepare cases in Dynamics for all new arrivals
    • Request and keep track of Pocket Money for new cases
    • Communicate with staff from other offices in the World Relief network to identify best practices to improve services
    • Coordinate community input to help inform, design, and implement current and new programs
    • Coordinate with Housing and Pre-Arrival Setup Team to ensure clients receive housing and MNS
    • Assist with some other projects as necessarily assigned
    • Verify and Approve Time Sheets for Direct Reports
    • Coordinate and convene weekly housing/set-up meetings for new arrivals
    • Coordinate with CCE staff to identify cases suitable for Good Neighbor Teams and represent the R&P program for communication with CCE staff
    • Respond to inquiries from US Ties during timeline between case assurance and case arrival 

Knowledge, Skills, & Abilities

    • A desire to serve refugees in support of the mission of World Relief
    • Two years of experience working in a multi-cultural, social service setting required
    • Good organizational skills and ability to handle multiple projects at one time
    • Excellent written and oral communication skills in English
    • Knowledge of another language desired
    • Intermediate computer knowledge, including MS Office and the ability to learn new programs.
    • Management experience preferred
    • Flexibility in schedule and a desire to learn a must
    • Ability to perceive needs and initiate solutions to ensure effective resettlement programs
    • Confidence in public speaking, including vocalizing opinions and sharing feedback in group settings, and providing constructive feedback to staff
    • Ability to perform basic accounting functions in order to produce budgets and track spending 


    • Mature and personal Christian faith
    • Committed to the mission, vision, and values of World Relief
    • Desire to serve and empower the Church to impact vulnerable communities
    • Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
    • Valid driver’s license and clean driving record required
    • Authorization to legally work in the US 
    • Either Bachelor’s degree in related field or relevant experience required
    • Up to 25% domestic travel required
$25 - $27 an hour
World Relief offers a competitive benefits package (25 hours + per week):
- Medical, Dental, Vision
- Offer 16 company Paid Holidays + 4 additional Personal days per year!
- Paid Sick and Vacation Time
- Paid Parental Leave (12 weeks for qualified employees)
- FSAs: Medical & Dependent Care, & Commuter Funding
- Supplemental Life Insurance (employee, spouse, and children)
- Critical Illness, Hospital Indemnity, and Accident insurance policies
- Legal Shield Insurance
World Relief pays 100% for eligible employees:
- Group Term Life (employee, spouse, and children)
- Long Term & Short-term Disability
- Accidental Death and Dismemberment (AD&D)
- Long Distance Travel Insurance
- Employee Assistance Program (EAP)
World Relief - Retirement:
- 401K & Roth
- WR matches up to 4%, then an additional quarter percent up to 10%
- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year. 
World Relief Discounts (Immediately Eligible):
- Verizon
- Pet Insurance through Nationwide
- Home and Auto insurance through Liberty Mutual
- Working Advantage Discount Program
- Active & Fit Gym Membership
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
·         While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
·         The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
·         Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
·         The employee frequently is required to sit, reach with hands and arms, talk and hear.
·         General office setting. World Relief also offers hybrid and remote schedules for limited positions.
·         Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
·         Year-end archiving activities involve repeated lifting and bending.
·         Physical, emotional and intellectual demands
·         Equipment used: Employee computer (desktop or laptop), printer, and copier.
·         All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
We are proud to be an EEO/AA employer M/F/D/V.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
Legal Background in the United States
World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.  
In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.
Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.