Operations & Strategic Execution Specialist

Baltimore, MD
Home Office – Operations /
Regular, Full-time /
World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.
In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

World Relief seeks an Operations Specialist who will provide overall systems and project management leadership to the team with five key objectives: 1) Operationalize multiple Church & Community Engagement work streams, 2) Ensure cross-departmental collaboration is effective and efficient 3) Drive project management including timelines, assignments, and execution, 4) Develop and streamline systems that mitigate barriers and inefficiencies, and 5) Provide cross-team leadership for onboarding and developing CCE Staff.

Role & Responsibilities

    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • 1) Operationalize multiple Church & Community Engagement work streams:
    • Apply structures and systems based on ROI analysis that will ensure the effective and efficient growth CCE.
    • Implement quality assurance measures for products/services.
    • Provide strategic consulting to leadership on overall planning, prioritization, execution, and delivery of projects.
    • Support multi-year strategic planning and reporting in close coordination with the leadership team.
    • 2) Ensure cross-departmental collaboration is effective and efficient:
    • Liaise specifically between the Virtual Reception & Placement and Church & Community Engagement teams.
    • Reduce silos between teams and departments and ensure all needed parties are included in and up to date on progress for projects/Initiatives/OKRs.
    • Build the relationships, mutual understanding, and trust needed to advance project management practices.
    • Anticipate, identify and troubleshoot issues of concern or significance; exercising discretion to provide timely information and necessary updates across multiple stakeholders.
    • 3) Drive project management including timelines, assignments, and execution:
    • Coordinate resources, schedule, and scope for great project results.
    • Lead the implementation of a select set of projects that are part of the CCE change journey.
    • Apply the right project management methods (Agile, Kanban, PMI) to the goals and style of the project.
    • Handle budgets, forecasting, and resource allocation to meet strategic initiatives.
    • 4) Develop and streamline systems that mitigate barriers and inefficiencies:
    • Develop and implement operational policies and procedures for efficient operations.
    • Manage the CCE calendar, enabling ongoing (quarterly, monthly) strategic conversations and decisions.
    • Strategic Direction – utilizing ProfitCo, assist with the creation and management of departmental OKRs (Objectives and Key Results).
    • Enhance systems, processes, and best practices.
    • Mange CCE Knowledge Management on SharePoint.
    • Develop, grow, and maintain the CCE Departmental Handbook.
    • 5) Provide cross-team leadership for onboarding and developing CCE Staff:
    • Enhance employee and team performance, offering coaching, training, and feedback for improvement – focusing on Clifton Strengths and Cultural Identity.
    • Develop CCE Onboarding and Training content library.
    • Communications – manage regular and one-time communications to the leadership team and other parts of the organization.
    • Oversee staffing plans, recruitment, and training.
    • Manage new position hiring workflows.

Knowledge, Skills, & Abilities

    • Strategic thinker with strong planning, administrative and organizational skills; ability to manage time efficiently, meet deadlines, work independently and within a team; ability to work under pressure.
    • Possesses a flexible working style and thrives in ambiguity and paradox.
    • A willingness to lead with patience and perseverance.
    • Detail oriented with excellent analytical/data/problem solving skills.
    • Excellent written and verbal communication skills.
    • Certification and experience with a variety of portfolio and project methodologies with the ability to adapt and apply the right method for the work (Agile, Kanban, Scrum, etc.)
    • Experience leading conflict-management practices. 
    • Strong administrative and project management skills. 
    • History of involvement in a local church.
    • Ability to guide operational strategy from vision to metrics.
    • Experience guiding initiatives from piloting to growing to scaling.
    • Fluent in Microsoft Office 365 including Excel, Word, Outlook, Dynamics and Teams preferred.


    • Mature and personal Christian faith
    • Committed to the mission, vision, and values of World Relief
    • Desire to serve and empower the Church to impact vulnerable communities
    • Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
    • Bachelor’s degree required; Master’s or other advanced degree preferred.
    • Minimum 2 years’ experience in nonprofit sector.
    • Demonstrated skill in using databases, dashboards, and project management systems.
    • Ability to manage multiple demands and deadlines with flexibility.
    • Ability to travel 25% domestic
$60,000 - $60,000 a year
World Relief offers a competitive benefits package (25 hours + per week):
- Medical, Dental, Vision
- Offer 16 company Paid Holidays + 4 additional Personal days per year!
- Paid Sick and Vacation Time
- Paid Parental Leave (12 weeks for qualified employees)
- FSAs: Medical & Dependent Care, & Commuter Funding
- Supplemental Life Insurance (employee, spouse, and children)
- Critical Illness, Hospital Indemnity, and Accident insurance policies
- Legal Shield Insurance
World Relief pays 100% for eligible employees:
- Group Term Life (employee, spouse, and children)
- Long Term & Short-term Disability
- Accidental Death and Dismemberment (AD&D)
- Long Distance Travel Insurance
- Employee Assistance Program (EAP)
World Relief - Retirement:
- 401K & Roth
- WR matches up to 4%, then an additional quarter percent up to 10%
- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year. 
World Relief Discounts (Immediately Eligible):
- Verizon
- Pet Insurance through Nationwide
- Home and Auto insurance through Liberty Mutual
- Working Advantage Discount Program
- Active & Fit Gym Membership
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
·         While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
·         The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
·         Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
·         The employee frequently is required to sit, reach with hands and arms, talk and hear.
·         General office setting. World Relief also offers hybrid and remote schedules for limited positions.
·         Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
·         Year-end archiving activities involve repeated lifting and bending.
·         Physical, emotional and intellectual demands
·         Equipment used: Employee computer (desktop or laptop), printer, and copier.
·         All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
We are proud to be an EEO/AA employer M/F/D/V.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
Legal Background in the United States
World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.  
In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.
Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.