Refugee Case Specialist (Limited Term)
Carol Stream, IL
US Programs – Human Services /
Regular, Full-time /
On-site
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.
If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.
ORGANIZATION SUMMARY
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.
This position is reliant upon funding and may be subject to modification or termination based on resource availability.
POSITION SUMMARY:
This position has responsibility for providing case management primarily to refugee and immigrant families in their first 3 years in the country with a focus on ongoing cultural adjustment support, orientations, referrals, and assistance responding to emergency situations. The Case Specialist will work closely with community organizations, churches, landlords, and service providers to promote successful community integration and family stability. This position is based in Carol Stream and requires home visits to refugee families throughout DuPage County and the surrounding area as well as driving clients.
This is a limited-term position funded through a grant agreement until 6/30/2026 and contingent upon funding extension.
ROLE & RESPONSIBILITIES:
- Ensure provision of appropriate services to refugee families during their first 3 years post-arrival in accordance with program guidelines.
- Conduct home visits and assessments with refugee families.
- Provide orientations to life in the United States as well as assist in creating budgets.
- Ensure that clients promptly receive necessary internal and external referrals resulting from home visits and assessments regarding health, public aid benefits, immigration legal services, English classes, employment and career services, etc.
- Assist families walking through emergencies and crises including coordinating interdepartmentally and providing mediation services between refugees and outside entities.
- Other duties as assigned.
Service provision could include, but is not limited to:
JOB REQUIREMENTS:
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
- Highly self-motivated with strong follow-through and ability to work independently.
- Adaptable and comfortable working in a fast-paced environment.
- Excellent communication skills with people of varying English levels.
- Understanding of social service provision in Illinois.
- Comfortable working in a team environment.
PREFERRED QUALIFICATIONS:
- Fluent in Arabic, Dari, Swahili, or Spanish preferred.
- Direct-service experience with immigrant populations preferred.
- MSW or BSW preferred.
$22 - $24 an hour
World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
