Case Coordinator: Matching Grant
Durham, NC
USPGMS/ US Ministries – US Refugee Services /
Regular, Full-time /
Hybrid
POSITION SUMMARY:
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
Provide case management services to refugees and other eligible immigrants through the Matching Grant program. The program focuses on removing obstacles to employment and self-sufficiency. The MG Coordinator will ensure services, which support and strengthen clients’ motivation and capacity to become self-supporting, are provided in a planned, effective, and timely manner to eligible clients.
Role & Responsibilities
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Present MG program services to potential clients to inform them of program expectations and requirements.
- Provide case management services to clients to remove their employability obstacles from enrollment to case closing at the end of their eight-month service period.
- Assist clients with cash assistance, rent payments, and utility payments each month and keep track of outgoing payments.
- Collaborate with the R&P program caseworker to accurately assist clients in core services, along with rent and utility assistance.
- Make budgets with clients before and after employment to empower clients to manage household finance
- Meet weekly with the job developer to ensure clients are receiving appropriate services.
- Develop service plans and coordinate services with other service providers.
- Conduct 120 day, 180 day and 240 day check-ins with clients to ensure self-sufficiency and that clients are meeting their goals.
- Accurately enter and manage client service data in the Dynamics system.
- Maintain thorough and accurate client case notes and case files.
- Conduct assessments and enrollments into the MG program, while managing client expectations for cash assistance and program requirements.
- In collaboration with the job developer, conduct routine post-employment services to ensure clients are successfully navigating their job placements.
- Orient refugees to necessary systems and community resources to assist clients to attain/retain employment.
- Conduct case closing meetings with clients, talking through services and funds administered during the eight-month service period, as well as administering the minor savings plan funds, if applicable.
- Build relationships with outside agencies and make referrals as needed in accordance with clients’ service/vocational plans.
- Consistently meet deadlines for 120 day, 180 day, and 240 day meetings with clients.
Knowledge, Skills, & Abilities
- Strong administrative skills and detail orientation
- Proficiency with MS Office and Google Drive products
- Excellent communication skills, both oral and written
- Advanced cross cultural competency
- Ability to multi-task and manage competing priorities
- Ability to work independently as well as in collaboration with a team
- Proficiency in a language of WRD’s service population, including Arabic, Dari, Pashto, Karen, Burmese, Swahili and/or Kinyarwandan
- Lived experience of the refugee or immigrant journey strongly preferred
Requirements
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
- Bachelor’s degree in related field, or equivalent experience
- At least one year professional experience in case management or employment services
- Valid drivers’ license and ability to confidently transport clients to community appointments
World Relief offers a competitive benefits package (25 hours + per week):
- Medical, Dental, Vision
- Offer 16 company Paid Holidays + 4 additional Personal days per year!
- Paid Sick and Vacation Time
- Paid Parental Leave (12 weeks for qualified employees)
- FSAs: Medical & Dependent Care, & Commuter Funding
- Supplemental Life Insurance (employee, spouse, and children)
- Critical Illness, Hospital Indemnity, and Accident insurance policies
- Legal Shield Insurance
World Relief pays 100% for eligible employees:
- Group Term Life (employee, spouse, and children)
- Long Term & Short-term Disability
- Accidental Death and Dismemberment (AD&D)
- Long Distance Travel Insurance
- Employee Assistance Program (EAP)
World Relief - Retirement:
- 401K & Roth
- WR matches up to 4%, then an additional quarter percent up to 10%
- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.
World Relief Discounts (Immediately Eligible):
- Verizon
- Pet Insurance through Nationwide
- Home and Auto insurance through Liberty Mutual
- Working Advantage Discount Program
- Active & Fit Gym Membership
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
