Intensive Case Worker

Chicago, IL /
USPGMS/ US Ministries – US Refugee Services /
Regular, Full-time
/ On-site
World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.
In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

World Relief seeks through the Preferred Communities (PC) program, the Intensive Case Worker position provides case management to clients who require care beyond the scope of primary case management services. The PC program supports refugees and ORR-eligible populations with challenging needs that require special attention, including those with serious medical conditions, women at risk, and elderly refugees. The position will help participants requiring specialized medical or mental healthcare to better integrate into the community by learning to overcome barriers and do things such as learn how to access services to manage their disability and/or medical condition; overcome obstacles to employment; address mental health issues; and reach self-sufficiency in all areas of vulnerability.

Role & Responsibilities

    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Client Services
    • Assist families in accessing and understanding Medicaid, All Kids, WIC, LIHEAP, and other benefits
    • Provide transportation assistance to and advocacy at doctor's appointments and emergency room visits
    • Orient participants to navigate the healthcare system on their own including making appointments, keeping track of appointments, advocating for themselves in appointments, and following up appropriately after appointments
    • Research to find appropriate medical providers, schedule appointments, and consult with medical providers as needed
    • Train participants on prescription management, understanding medical paperwork, record keeping, and scheduling transportation to appointments
    • Counsel participants on the importance of maintaining health insurance and connect them to resources to become enrolled in a healthcare exchange
    • Assist participants in applying for disability benefits or age-related SSI and homemaker services as needed
    • Perform home visits as needed
    • Provide orientation and outreach to participant families regarding relevant medical and other intensive services
    • Coordinate with other local health programs and support services (such as nutrition, fitness, WIC, etc.) to ensure participants’ access
    • Confer with medical service providers on ways to tailor their services, information, classes, routine procedures and systems to be more usable and beneficial to refugees
    • Recruit and enroll participants into case management programming
    • Engage in planning, preparation, outreach and coordination with outside presenters for educational opportunities for participants Facilitate referrals to mental health and legal services and engage in ongoing consultation and support as needed with these providers (including but not limited to immigration legal services)
    • Work closely with other staff, interns, and volunteers to provide holistic services to each refugee family

    • Administrative Responsibilities
    • Verify service delivery through completion of case file forms and case notes
    • Create a Self-Sufficiency Plan comprised of each participant’s goals in collaboration with participants and keep it current throughout their service period
    • Complete risk domain assessments for all participants
    • Record all activities related to client progress and intervention in case notes and file
    • Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
    • Complete monthly reports as assigned
    • Other duties as assigned

Knowledge, Skills, & Abilities

    • Demonstrated compassion, patience, cross-cultural sensitivity, and strong mediation skills
    • Demonstrated teaching and coaching skills with the ability to provide ongoing orientation to refugee participants
    • Highly self-motivated with strong follow-through and ability to work independently
    • Adaptable and possessing crisis management skills
    • Ability to navigate the American health care system including Medicaid
    • Familiarity with medical terminology and HIPPA compliance requirements
    • Basic understanding of transformational development principles
    • Strong organizational skills and ability to maintain detailed, accurate records
    • Case management experience with vulnerable populations preferred
    • Fluency in Arabic, Swahili, French, Spanish, Dari, Pashto, or Rohingya is desired
    • Comfortable working in a team environment 


    • Mature and personal Christian faith
    • Committed to the mission, vision, and values of World Relief
    • Desire to serve and empower the Church to impact vulnerable communities
    • Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
    • Bachelor’s degree nursing, pre-medicine, social work, counseling, or a related field is desired, or at least one year working in an office environment
    • MS Office skills required
    • Valid driver’s license, and ability/willingness to drive 15-passenger van required
    • Ability to work occasional early mornings, evenings or weekends as necessary
World Relief offers a competitive benefits package (25 hours + per week):
World Relief contributes to monthly premiums:
Additional Benefits:
-Offer 16 Paid Holidays!
- Paid Sick and Vacation Time
- Paid Parental Leave (12 weeks for qualified employees)
-FSAs: Medical & Dependent Care, & Commuter Funding
-Supplemental Life Insurance (employee, spouse, and children)
-Critical Illness, Hospital Indemnity, and Accident insurance policies
-Free coffee
World Relief pays 100% for eligible employees:
-Group Term Life (employee, spouse, and children)
-Long Term & Short-term Disability
-Accidental Death and Dismemberment (AD&D)
-Long Distance Travel Insurance
-Employee Assistance Program (EAP)
World Relief - Retirement:
-401K & Roth
-WR matches up to 4%, then an additional quarter percent up to 10%
-Eligibility: Full Time is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year. 
World Relief Discounts (Immediately Eligible):
-Pet Insurance through Nationwide
-Home and Auto insurance through Liberty Mutual
-Working Advantage Discount Program
World Relief is honored to be recognized with the Cigna Healthy Workforce Designation, Silver Level for meeting or exceeding the core components of our well-being program including leadership and culture, program foundations, program execution, and whole person health.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
·         While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
·         The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
·         Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
·         The employee frequently is required to sit, reach with hands and arms, talk and hear.
·         General office setting. World Relief also offers hybrid and remote schedules for limited positions.
·         Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
·         Year-end archiving activities involve repeated lifting and bending.
·         Physical, emotional and intellectual demands
·         Equipment used: Employee computer (desktop or laptop), printer, and copier.
·         All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
We are proud to be an EEO/AA employer M/F/D/V.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
Legal Background in the United States
World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.  
In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.
Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.