Watch Specialist (Sales)
Hong Kong
Sales /
Full Time /
On-site
About the Role:
Based out of our Landmark Retail store, Wristcheck Sales Leads are enthusiastic, results driven and team oriented. As the face of Wristcheck, you'll be responsible for building relationships and delivering exceptional, high-touch experiences that exceed client expectations. We're looking for a natural people person with strong communication and a high bar for quality. You are passionate about people, watches and tech, and are genuinely excited about the prospect of revolutionising the buying and selling process. This position is a frontline sales role working within our flagship boutique in Hong Kong. This role is open to HK residents and visa holders only and will require the ability to work on a rotating shift roster.
What you’ll be doing:
- Discuss, educate and advise on watch brands and models, as well as introduce new customers to Wristcheck services
- Consistently hit and/or exceed individual sales targets to contribute to overall team success
- Manage a book of existing clients, growing and nurturing your relationship with them to uncover new leads and opportunities
- Utilize our CRM platform to manage and document new and existing customer relationships and interactions. Leverage the system to stay connected to customers and provide personalized experiences
- Promptly and professionally follow up on leads generated by digital marketing campaigns
- Provide the highest level of service and follow up at every opportunity, setting the stage for subsequent purchases, referrals and testimonials
- Ensure all sales floor standards are maintained
- Stay abreast of the latest developments in the watch industry, including market prices and conditions. Ensure you are well versed in historical pricing, watch specifications / condition / nuances for our catalog of consigned watches
- Be a Wristcheck ambassador and represent our core values inside and outside of the workplace
What you’ll bring:
- 5+ years of luxury sales experience, ideally in a similar role in retail / auction house. Less experience can be considered for a Sales Associate role
- A high level of professionalism and customer service with a demonstrated ability to connect and build relationships with entrepreneurs, executives and professionals from all industries
- Strong knowledge and passion for watch brands and luxury timepieces
- You have an existing rolodex of clients and industry knowledge of where to source supply of pre-owned watches
- Entrepreneurial self-starter that is able to perform in a results-oriented and deadline driven environment
- Able to work autonomously as well as an integral part of a highly motivated team
- Naturally organized with meticulous attention to detail
- Excellent interpersonal and communication skills in English, Cantonese and Mandarin
*Able to work to a retail roster, including evening and occasional weekend work
What we offer:
- Ownership and responsibility from day one - have a real impact on the company's growth
- An open minded, transparent and people-first culture
- A true idea meritocracy where the best ideas win, regardless of who or where they come from
- Work with people who are passionate and love what they do everyday
About Wristcheck
Wristcheck is a pioneering watch platform built on transparency and trust. We combine offline retail with cutting-edge tech and innovation to revolutionise the way people buy, sell, and learn about watches.
Launched in Hong Kong in 2020, we aspire to become the premier destination for watch commerce and culture. Our marketplace connects a worldwide community of collectors, whilst our editorial content shines light on everything you need to know about horology. Wherever you are in your collecting journey, we want to empower you to keep growing!
Wristcheck is backed by Gobi Partners GBA, a pan-Asian VC firm that manages the Alibaba Entrepreneurs Fund (AEF), with participation from K3 Ventures.
