Queue Coordinator
Annapolis Junction, Maryland
RIS2 Team /
IT (Full-Time) /
On-site
Please see the following capabilities below.
Capabilities
- Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers.
- Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved.
- Help provide technical assistance and support for Workflow Management services.
- Monitor and support ticket workflows.
- Review, assign, reconcile and support the management of tickets throughout their lifecycle
- Help coordinate with IT service providers and communicate outages and plans for recovery
Required Qualifications
- TS/SCI with Agency Appropriate Polygraph
- High School and 4 years of customer service
- Bachelors degree and one year of Help Desk
OR
Wyetech, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
