Director of Sales Operations

Clackamas, Oregon /
Sales – Sales /
Full Time
We are WYLD, the #1 selling edibles brand in America.  We are an ambitious group of people that embrace challenges, test boundaries, and live life to the fullest. We're always up for an adventure and ready to see how far we can push ourselves and the limits. We love what we do and we work hard to bring you the best cannabis edibles on the market.

The Director of Sales Operations is a key member of the executive team in shaping, developing and taking forward WYLD’s strategic priorities including the development of short and long term plans to meet key goals and annual objectives, facilitating the execution of corporate-wide communications between leaders and employees to ensure consistent priorities and clear messaging.  On a day to day basis, this position will act as a player/coach assisting in the day-to-day management of requests coming into the Sales Operations team along with supporting team members with complicated requests/escalations. The manager will also be responsible for leading enhancements to current processes using data-based reporting and analysis, and interacting with other department heads as needed in an effort to reduce friction in the sales process, drive sales automation, and reduce costs.

Duties and Responsibilities

    • Coach, mentor, develop a National team of Sales Operations Managers through close collaboration with State Director of Sales and State Sales Operations Managers
    • Provides strategic insight for daily management of the department
    • Coach and mentor Sales Operations Manager team of ~5 members to ensure consistent team development and growth
    • Support the ‘go-to-market’ strategy for in-store execution
    • Model, analyze, prioritize and improve processes using data-driven decisions, and standardize process where applicable
    • Support a culture within the Sales team that is energized and drives individual and team accountability for results including meeting KPI’s and objectives
    • Develop and identify training programs that will best meet the needs of our State Sales Directors, Sales Operations Managers & Account Managers – including negotiation, presentation, planning
    • Work closely with our Sales Operations teams to ensure our Sales teams are delivering on required field sales objectives and sales budgets
    • Management, oversight, and implementation of companies CRM and KPIs systems
    • Plans and coordinates administrative, financial, sales enablement, compensation, and operational activities for the organization's C & VP level teams
    • Regularly creates and submits data, reports and presentations for use with CEO, COO, CFO, VP of Sales, & VP of Operations to optimally represent the business, internally and externally

Supervisory Duties

    • Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees and assisting with planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems. Provides regular performance feedback and coaching to direct reports including reviews


    • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
    • Bachelor's degree or equivalent combination of education and experience
    • Prior management experience 
    • 4+ years customer order management, or sales support experience in the CPG market place
    • Demonstrated leadership in process improvement initiatives based on analytics
    • In-depth understanding of Sales Operations business practices for sales processes and systems
    • High level of comfort with data loads, building reports and dashboards within (Preferred)
    • Enhanced proficiency with Excel and PowerPoint
    • Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly
    • Ability to excel in a fast-growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
    • Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast-paced environment
    • Salesforce experience a plus
    • Certificates, Licenses, Registrations:  Active Oregon Liquor Control Commission (“OLCC”) marijuana worker permit. 
    • Language Skills: Must be able to effectively communicate in English, both verbally and written. 
    • Math Skills: Possess basic mathematical skills: addition, subtraction, multiplication and division 
    • Travel Requirements: Occasional travel required between buildings and sites. 


    • Adheres to company's core values
    • Must be an excellent role model and representative of Wyld and its brands
    • Excellent attendance
    • Effective teamwork and interpersonal skills
    • Positive, goal-oriented demeanor
As an exempt employee, you'll receive a competitive salary, PTO and fully paid health, dental and vision insurance.

Wyld is an Equal Opportunity Employer.