Customer Support Associate

Remote /
Customer Support /
Full-time
Who are we?
X1 is building the smartest credit card ever made. Within a week of launching, X1 amassed a waitlist of 200,000 people and is on its way to creating the largest ever waitlist for a fintech product. 

Our early users love the product, and we have been featured in publications like Bloomberg, Business Insider, Fast Company, Forbes, Inc., Money, Nasdaq, TechCrunch and Wired. We have raised over $20M from some of the most iconic investors in Silicon Valley, including the CEOs of Yelp, Box, Affirm, Y Combinator Continuity and the former president of American Express.

As we open up X1 to the world, we are looking for a Customer Support Associate to add to our growing team.

What will you do?
You’ll be on the front lines, working with our customers and providing them with a best-in-class, exceptional customer experience. You will also be expected to triage, problem solve, and shape internal processes and the product based on your feedback.

Who are you?
- You have deep customer empathy and are passionate about providing exceptional customer service to every customer
- You are a critical thinker, a problem solver and are able to be agile and flexible as processes evolve
- You like digging into the details, working independently (while asking questions or escalating when necessary), and have a keen eye for spotting trends that could indicate a product bug or issue
- You’re hungry to learn and grow alongside a growing business

Qualifications
- 2+ years of full-time work experience
- Basic understanding of financial products is a plus
- Previous experience with text or email customer support is a plus
- Basic working knowledge of Zendesk is a plus

As an early team member at X1 you will be a critical voice and have significant influence over the direction of the company. We will compensate you well, invest deeply in your development, and ensure this is the single best work experience of your life. If you think you’d be a good fit, we’d love to hear from you.


How can you reach us?
To learn more, see https://x1.co/ or email X1 co-founder Sid Batra at sbatra@x1.co