Business Analyst

Melbourne, AU / Sydney, AU / Brisbane, AU
Product – Product - General /
Permanent /
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

How you’ll make an impact

As a Business Analyst you will work with product leaders and development teams to build a
deep understanding of customer problems through data driven analysis, translating insights
effectively back to the team, organising work to be done, and contributing towards solutions that
realise customer and business value. You will also contribute towards the development,
implementation of Product Analysis related methodologies, approaches and tools to
continuously improve the best way to do product at Xero.

What you’ll do

    • Leverage networks across Xero to understand how the product fits into Xero's strategy, objectives and future
    • Collate and analyse customer data to inform product planning
    • Lead the translation of customer problem into actionable user stories for the team
    • Work with Product Management to manage the backlog to ensure it follows the product roadmap and strategy
    • Guide the development and tracking of the product against the product's strategy and the annual and quarterly OKR process
    • Foster collaboration across the product team to ensure an effective launch
    • Monitor the overall commercial & customer results of the product line, working with other product team members to intervene if required
    • Lead the monitoring and analysis of product performance
    • Provide support between stages of product development to ensure continuity and cohesiveness, and alignment of product to strategy and roadmap
    • Contribute to the development, implementation and training of product practices to continuously improve and standardise the best way to do product at Xero
    • Train, coach and upskill team members to build product practice across Xero
    • Facilitating sessions and driving recommendations

Success looks like

    • You’re contributing to the development of OKRs
    • Your work is contributing to team OKRs
    • You execute work in a timely manner e.g. product analysis, reports, presentations
    • The backlog is supported with necessary data and analysis
    • You deliver quality insights and recommendations to support product decision making
    • You develop quality stories and acceptance criteria which enables customer / business value
    • You are consistently improving product analysis methodology, tools and team member capabilities
    • Team members are developing in their skills and use of methods and tools
    • You demonstrate and amplify Xero’s Values

What you’ll bring with you

    • Critical capabilities
    • Love customer problems:
    • Plans, runs, documents and synthesizes user research initiatives using standard frameworks to deliver impactful insights for Xero
    • Uses multiple techniques to interrogate customer evidence to accurately identify and define problems customers care about
    • Develops and justifies well thought through MVP/MLP solutions to solve customer problems
    • Designs and executes experiments to validate solution options with quantitative and qualitative evidence
    • Look to the future:
    • Articulates the product’s value and functionality, and identifies the domain it operates in
    • Applies a product vision and strategy in their own decision making
    • Seeks diverse ideas for improvement from other teams or parts of the business
    • Work the Xero way:
    • Leads the development, adoption and continuous improvement of product prioritization approaches, processes, criteria and techniques
    • Coaches teams and stakeholders on Xero’s PM ways of working to drive process improvements and build team expertise in best practice
    • Leads coordination across products to deliver combinations of releases that collectively solve one or more customer problems
    • Demonstrate commercial acumen:
    • Identifies and estimates market / segment size in terms of potential customers
    • Articulates the product’s success criteria in appropriate forums to support team decision-making
    • Actively participates in discussions on the commercial, customer and product
    • implications of a team’s work
    • Do it together:
    • Facilitates meetings with predefined structures or scripts (e.g., stand ups, IPM’s, and retro’s) leading to clear actions for a team to progress with
    • Communicates effectively as a product evangelist across the entire product lifecycle foster alignment and buy-in to the product vision
    • Actively collaborates with other functions to drive successful collaboration on products and outcomes
    • Explore the data:
    • Coaches others in new analytical approaches to generate insights and improve the effectiveness of product decisions
    • Teaches others to meaningfully translate information and insights for different stakeholders and audiences
    • Collaborates across functions to integrate information from a variety of sources and teams and generate meaningful insights

    • Experience
    • Significant experience with agile processes in a software development environment
    • Experience in analyzing complex data, providing insights and recommendations
    • Experience solving complex problems using critical thinking skills
    • Experience supporting or developing business analysis related practice collateral and training
    • Experience with SaaS product development desired but not a must
    • Understanding of the SaaS / Fintech / Accounting industry and / or adjacent sectors relevant to Xero
    • Demonstrated experience as a valued team member working within teams to deliver customer /business outcomes
    • Demonstrated experience effectively leading a body of work, engaging with and communicating outcomes to stakeholders
    • Demonstrated experience in mentoring, coaching and supporting team members
Why Xero? 
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. Our goal is to make sure you feel welcome and supported to do the best work of your life. 

At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.