Xero - Customer Experience Specialist

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* New Zealand Application Form

First Legal Name✱
Last Legal Name✱
Preferred name
Where did you learn about this role?✱
- LinkedIn
- Glassdoor
- Seek
- Trade Me
- Xero Employee
- Xero Careers Site
- Other
Have you previously been employed by Xero?✱
- Yes
- No
Do you have the right to work in New Zealand? Please select one of the following:
- New Zealand Citizen
- New Zealand permanent resident or resident visa
- New Zealand work visa
- No, I don't have the right to work in New Zealand
Xero offers employment based on the satisfactory completion of relevant background checks, which may include a credit and criminal history check. Do you consent to Xero completing these checks if you are the successful candidate?✱
- I agree
Is there anything you would like to disclose to us at this time? This may include any criminal convictions or credit issues.✱
- Yes
- No
If yes, please provide detail
We welcome applications from people with disability. We will provide reasonable adjustments through the recruitment and selection process to ensure equal participation for people with disability. Do you need any adjustments to participate in the recruitment and selection process for this role?✱
- Yes
- No
- Prefer not to say
If yes, please let us know what adjustments you need?
By ticking this box, I certify that all information above and in my attached CV is correct to the best of my knowledge.✱
- I agree

Customer Experience Specialist: New Zealand Application Form

Do you have a minimum of 18 months remaining on your current visa?✱
- Yes
- No
- No Visa Required
Please indicate your visa type and expiration date? (If no visa required please put n/a)✱
We are looking to add Customer Experience Specialists to our team who will work from 7am to 4pm OR 11:00am - 8:00pm, on a Monday through Friday, Tuesday through Saturday, or Sunday through Thursday schedule. Which schedule would be your first preference?✱
- Monday through Friday
- Tuesday through Saturday
If your first-choice schedule is not available, what would your second preference be?✱
- Monday through Friday
- Tuesday through Saturday
- Sunday through Thursday
- Only the option I selected in the previous question would work for me
Which shift times would you be open to?
- 7am - 4pm
- 11am - 8pm
- Open to either
Do you have experience processing payroll?✱
Do you have a current notice period?✱
If you answered "Yes" above, please briefly describe your experience working with Payroll processes:
Do you have any leave planned during the next 4 months? Knowing this will help us to plan our interview schedule.

Customer Experience Specialist: Salary Expectations

Please indicate your expected salary range for this role.✱

Additional information

Diversity survey

At Xero, we champion diversity and inclusion to create better outcomes for our people and our customers. We acknowledge, respect and celebrate all the ways our people are different and we create an inclusive culture so we can really tap into the power of our differences. You’ll see below that we’re requesting personal information about you. Please consider answering these optional questions to help us understand more about who applies for roles with us. Your responses will be completely confidential. They won’t be accessible by the hiring manager or considered in any way in the hiring process. We’ll only use your responses to these questions in an anonymised way (that is, without identifying you personally) for the purpose of diversity analysis, tracking and reporting within Xero. By answering the questions below, you consent to Xero using your responses for this purpose.

What is your age range?
- 17 or younger
- 18-20
- 21-29
- 30-39
- 40-49
- 50-59
- 60 or older
- Prefer not to say
What is your gender?
- Female
- Male
- Non-binary
- Gender diverse
- None of the options offered
- Prefer not to say
How would you describe your race/ethnicity? Please select more than one if applicable
- American Indian or Alaska Native (Not Hispanic or Latino)
- Asian (Not Hispanic or Latino)
- Black or African American (Not Hispanic or Latino)
- Hispanic or Latino
- Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino)
- Two or More Races (Not Hispanic or Latino)
- White (Not Hispanic or Latino)
- None of the options offered
- Prefer not to say

Diversity Survey

At Xero, we champion diversity and inclusion to create better outcomes for our people and our customers. We acknowledge, respect and celebrate all the ways our people are different and we create an inclusive culture so we can really tap into the power of our differences. You’ll see below that we’re requesting personal information about you. Please consider answering these optional questions to help us understand more about who applies for roles with us. Your responses will be completely confidential. They won’t be accessible by the hiring manager or considered in any way in the hiring process. We’ll only use your responses to these questions in an anonymised way (that is, without identifying you personally) for the purpose of diversity analysis, tracking and reporting within Xero. By answering the questions below, you consent to Xero using your responses for this purpose.

What is your age range?
- 17 or younger
- 18-20
- 21-29
- 30-39
- 40-49
- 50-59
- 60 or older
- Prefer not to say
What is your gender?
- Female
- Male
- Non-binary
- Gender diverse
- None of the options offered
- Prefer not to say
How would you describe your race/ethnicity? Please select more than one if applicable
- Australian
- Australian Aboriginal
- Australian South Sea Islander
- Māori
- New Zealand European
- North African and Middle Eastern
- North-East Asian
- North-West European
- Oceanian Other
- Pacific Peoples
- People of the Americas
- South-East Asian
- Southern and Central Asian
- Southern and Eastern European
- Sub-Saharan African
- Torres Strait Islander
- None of the options offered
- Prefer not to say

Diversity survey

At Xero, we champion diversity and inclusion to create better outcomes for our people and our customers. We acknowledge, respect and celebrate all the ways our people are different and we create an inclusive culture so we can really tap into the power of our differences. You’ll see below that we’re requesting personal information about you. Please consider answering these optional questions to help us understand more about who applies for roles with us. Your responses will be completely confidential. They won’t be accessible by the hiring manager or considered in any way in the hiring process. We’ll only use your responses to these questions in an anonymised way (that is, without identifying you personally) for the purpose of diversity analysis, tracking and reporting within Xero. By answering the questions below, you consent to Xero using your responses for this purpose.

What is your age range?
- 17 or younger
- 18-20
- 21-29
- 30-39
- 40-49
- 50-59
- 60 or older
- Prefer not to say
What is your gender?
- Female
- Male
- Non-binary
- Gender diverse
- None of the options offered
- Prefer not to say
How would you describe your race/ethnicity? Please select more than one if applicable
- African origins
- Asian origins
- Caribbean origins
- European origins
- Latin, Central and South American origins
- North American Aboriginal origins
- Oceania origins
- Other North American origins
- None of the options offered
- Prefer not to say

Diversity Survey

At Xero, we champion diversity and inclusion to create better outcomes for our people and our customers. We acknowledge, respect and celebrate all the ways our people are different and we create an inclusive culture so we can really tap into the power of our differences. You’ll see below that we’re requesting personal information about you. Please consider answering these optional questions to help us understand more about who applies for roles with us. Your responses will be completely confidential. They won’t be accessible by the hiring manager or considered in any way in the hiring process. We’ll only use your responses to these questions in an anonymised way (that is, without identifying you personally) for the purpose of diversity analysis, tracking and reporting within Xero. By answering the questions below, you consent to Xero using your responses for this purpose.

What is your age range?
- 17 or younger
- 18-20
- 21-29
- 30-39
- 40-49
- 50-59
- 60 or older
- Prefer not to say
What is your gender?
- Female
- Male
- Non-binary
- Gender diverse
- None of the options offered
- Prefer not to say
How would you describe your race/ethnicity? Please select more than one if applicable
- Chinese
- Filipino
- Indian
- Indonesian
- Japanese
- Nepalese
- Other Asian
- Pakistani
- Thai
- White
- None of the options offered
- Prefer not to say

Diversity Survey

At Xero, we champion diversity and inclusion to create better outcomes for our people and our customers. We acknowledge, respect and celebrate all the ways our people are different and we create an inclusive culture so we can really tap into the power of our differences. You’ll see below that we’re requesting personal information about you. Please consider answering these optional questions to help us understand more about who applies for roles with us. Your responses will be completely confidential. They won’t be accessible by the hiring manager or considered in any way in the hiring process. We’ll only use your responses to these questions in an anonymised way (that is, without identifying you personally) for the purpose of diversity analysis, tracking and reporting within Xero. By answering the questions below, you consent to Xero using your responses for this purpose.

What is your age range?
- 17 or younger
- 18-20
- 21-29
- 30-39
- 40-49
- 50-59
- 60 or older
- Prefer not to say
What is your gender?
- Female
- Male
- Non-binary
- Gender diverse
- None of the options offered
- Prefer not to say
How would you describe your race/ethnicity? Please select more than one if applicable
- Asian - Chinese
- Asian - Indian
- Asian - Other
- European Other
- Māori
- Middle Eastern/Latin American/African
- New Zealand European
- Pacific Peoples
- None of the options offered
- Prefer not to say

Diversity Survey

At Xero, we champion diversity and inclusion to create better outcomes for our people and our customers. We acknowledge, respect and celebrate all the ways our people are different and we create an inclusive culture so we can really tap into the power of our differences. You’ll see below that we’re requesting personal information about you. Please consider answering these optional questions to help us understand more about who applies for roles with us. Your responses will be completely confidential. They won’t be accessible by the hiring manager or considered in any way in the hiring process. We’ll only use your responses to these questions in an anonymised way (that is, without identifying you personally) for the purpose of diversity analysis, tracking and reporting within Xero. By answering the questions below, you consent to Xero using your responses for this purpose.

What is your age range?
- 17 or younger
- 18-20
- 21-29
- 30-39
- 40-49
- 50-59
- 60 or older
- Prefer not to say
What is your gender?
- Female
- Male
- Non-binary
- Gender diverse
- None of the options offered
- Prefer not to say
How would you describe your race/ethnicity? Please select more than one if applicable
- Chinese
- Indian (includes Indian, Pakistani, Bangladeshi, or Sri Lankan)
- Malay (includes indigenous Malays and Indonesians)
- Other - Caucasian
- Other - Eurasian
- Other - Filipino
- Other - Japanese
- Other - Vietnamese
- None of the options offered
- Prefer not to say

Diversity Survey

At Xero, we champion diversity and inclusion to create better outcomes for our people and our customers. We acknowledge, respect and celebrate all the ways our people are different and we create an inclusive culture so we can really tap into the power of our differences. You’ll see below that we’re requesting personal information about you. Please consider answering these optional questions to help us understand more about who applies for roles with us. Your responses will be completely confidential. They won’t be accessible by the hiring manager or considered in any way in the hiring process. We’ll only use your responses to these questions in an anonymised way (that is, without identifying you personally) for the purpose of diversity analysis, tracking and reporting within Xero. By answering the questions below, you consent to Xero using your responses for this purpose.

What is your age range?
- 17 or younger
- 18-20
- 21-29
- 30-39
- 40-49
- 50-59
- 60 or older
- Prefer not to say
What is your gender?
- Female
- Male
- Non-binary
- Gender diverse
- None of the options offered
- Prefer not to say
How would you describe your race/ethnicity? Please select more than one if applicable
- Black African
- Coloured
- Indian/Asian
- White
- None of the options offered
- Prefer not to say

Diversity Survey

At Xero, we champion diversity and inclusion to create better outcomes for our people and our customers. We acknowledge, respect and celebrate all the ways our people are different and we create an inclusive culture so we can really tap into the power of our differences. You’ll see below that we’re requesting personal information about you. Please consider answering these optional questions to help us understand more about who applies for roles with us. Your responses will be completely confidential. They won’t be accessible by the hiring manager or considered in any way in the hiring process. We’ll only use your responses to these questions in an anonymised way (that is, without identifying you personally) for the purpose of diversity analysis, tracking and reporting within Xero. By answering the questions below, you consent to Xero using your responses for this purpose.

What is your age range?
- 17 or younger
- 18-20
- 21-29
- 30-39
- 40-49
- 50-59
- 60 or older
- Prefer not to say
What is your gender?
- Female
- Male
- Non-binary
- Gender diverse
- None of the options offered
- Prefer not to say
How would you describe your race/ethnicity? Please select more than one if applicable
- Asian - Bangladeshi
- Asian - Chinese
- Asian - Indian
- Asian - Other
- Asian - Pakistani
- Black - African
- Black - British
- Black - Caribbean
- Black - Other
- Mixed - Other
- Mixed - White & Asian
- Mixed - White & Black African
- Mixed - White & Black Caribbean
- White - British
- White - Irish
- White - Other
- White - Other European
- None of the options offered
- Prefer not to say

By applying for this position, your data will be processed as per Xero's Privacy Policy.