Senior Business Operations Manager - Product & Technology
Auckland, NZ / Wellington, NZ
Strategy & Corporate Development – Strategy /
Permanent /
Hybrid
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
The Product and Technology Central Business Planning and Operations team exists to create a world class product and technology operating system at Xero. The two primary objectives are to:
Ensure we are building the right things at pace through the continued evolution of our planning cadences, tools and processes.
Ensure our product releases are aligned in a well sequenced manner across Xero and create excitement.
In this role, you will be a key leader and subject matter expert to link the Xero nervous system together to create a cohesive operating system across the large and geographically dispersed Product & Technology teams at Xero. You will unlock massive amounts of value by evolving and improving our planning, operational and launch processes and frameworks that empower our teams.
As a senior member of the ‘central’ team of operations professionals you will lead the design and implementation of the systems and processes to ensure we have fit for purpose tools, systems, rituals and artefacts across all Product & Technology divisions balancing the benefits of consistency and standardisation with the operating nuances of different functions.
The Senior Business Operations Manager role will be expected to be flexible in operating either within the planning and operational cadence space or the launch release and GTM engagement processes space.
Critical competencies/experience
- Be the subject matter expert in either SaaS product operations or marketing and launches operations
- Have a minimum of 8+ years in operations, marketing operations, product or strategy roles, SaaS experience preferred.
- Strong understanding of technology products and the product development process through to launch
- Experience leading through influence.
- Proven delivery of programmes of work.
- Awareness of modern delivery principles and practices.
- Proven experience collaborating and building trust and effective working relationships with stakeholders across all levels of the business.
- Proven ability to influence outcomes at a range of levels from individual contributor to executive level leader
Why Xero
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. At Xero we embrace diversity and inclusion and value a #challenge mindset.
Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.
Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.
