Product Designer
Johannesburg, SA
Product – Design /
Permanent /
On-site
Our Purpose
At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
About the Job
Xero Associate Product Designers are responsible for designing beautiful, high performing and meaningful experiences that solve genuine customer problems. As an Associate Product Designer you’ll work on small-medium scale projects within a product area of a portfolio and contribute to larger scale projects as part of a team.
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What you'll do
- Work with your Design Director and more senior product designers to understand the Product Design standards, principles and best practices and build your design practice, focusing on consistency and quality of outcome within your product design delivery.
- Learn to promote the value of design and collaborative practice across spheres of influence and participation
- Help conduct desk research including domain and competitor analysis, interaction/design trends and 'best of' examples
- Help analyse relevant considerations such as research insights (when not directly involved), product strategy and roadmaps, technical environment and constraints
- Contribute to the definition and articulation of ‘the problem’
- Create design deliverables such as wireframes low/high-fi, visual frameworks, which articulate the components, journeys and elements required to solve 'the problem'
- Help explore ideal future concepts that meet customer needs in the best possible way
- Learn to collaborate with others to develop phased design solutions that bridge the gap between a future state and current patterns, XUI design system and other relevant constraints and considerations
- Create prototypes which tangibly demonstrate a proposed concept or solution
- Collaborate with other designers to test ideas, share challenges, seek feedback and build quality in your practice
- Collaborate with content designers to ensure content within an experience is consistent, 'fit for purpose' and meets customer needs
- Help design for accessible inclusive experiences that meet or exceed best practice and all internal standards
- Develop interactions and interfaces which are smart and contextually relevant
- Present and communicate design work to a range of different audiences
- Help create handover materials which clearly communicate how the design should look and behave throughout interaction flows and journeys (e.g. User flow diagrams, design specifications, experience/interaction specifications etc)
- Contribute to identifying research opportunities, planning and undertaking research and testing
- relevant to your product area.
- Observes or participates in generative user research to understand customer underlying goals, needs, behaviours and pain points (where necessary)
- Helps participate in the synthesis of research data, drawing out and articulation of insights
- Observes or contributes in user testing in conjunction with the Design Research or ReOps team
- Develop effective cross functional relationships and build influence
- Participate in cross functional team workshops
- Collaborate with cross functional teams to ensure proposed solutions balance user needs, business strategy and technical constraints
- Collaborate with development teams during sprints to provide design QA and problem solve issues as they arise
Success looks like
- You’re delivering great product design work
- You’re respected by your peers, the design team, and Product leaders
- You’re helping deliver designs on schedule against agreed deadlines, to the highest quality standards
- You’re consistently working towards delivering high quality solutions to meet customer and business problems
- You’re collaborating and contributing to your Design, Product, and Development teams
What you’ll bring with you
- Developing record of delivering quality design experiences
- Developing record of solving customers' problems through design thinking and execution
- Good communication skills
- Foundational understanding of the building and iterating on a product or experiences based on usage patterns & user feedback
- A portfolio that demonstrates good-quality design outcomes, contributing to user experience and business value
- Skill and experience across the design process from uncovering customer needs and pain points, to executing elegant interfaces
Why Xero?
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, cash referral bonuses, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices with snacks, coffee, and spaces for you to take a break, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
