The Additive Production Control Coordinator will play a key role in additive operations by increasing assurances that all printed parts meet and maintain total quality, including delivery, part quality, adherence to standards, and data integrity. Specifically, the individual in this position will be responsible for monitoring engineering feedback and communicating production risks, schedules, and logistics effectively to the customer.

 

This role also plays a key role in operations success and customer service by assuring clear and open communication is maintained with the customer and internal production team.

 

·       Support the successful fulfillment of customer contractual requirements related to delivery and quality from internal additive facility.

·       Monitor job status and perform early risk detection by monitoring issues triggered by the job tracking system.

·       Work continually to drive improvements to on time delivery.

·       Escalate quality and manufacturing issues to Engineering and Quality departments.

·       Assist Quality Engineers in the assessment of internal part rejection.

·       Monitor and manage shipping methods to ensure on time delivery.

·       Effectively communicate and interface with all key stakeholders, to include production team members, customers, engineering, quality management, and supply chain.

·       Provide excellent customer service by keeping customers updated on order status.

·       Participate & support department-wide initiatives to simplify and automate complex processes.

·       Other daily and back-up duties as assigned.

·       Performs all work in compliance with Xometry's quality and safety systems, policies and procedures.

 

·       GED or High School Diploma,

·       2 years of related experience to technical customer support.

·       Additive Manufacturing experience with a focus on Fused Deposition Modeling, Selective Laser Sintering, and/or PolyJet is preferred.

·       Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings, mechanical inspection methods preferred.

·       Ability to create and monitor production schedules.

·       Proficiency with MS Office Suite.

·       Exhibit to be a self-starter, work independently, and drive actions to completion.

·       Strong organizational skills and the ability to work in a dynamic environment.

·       Must be able to multi-task and meet deadlines

·       Strong communication skills (both oral and written) + ability to manage up and to the side.

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Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.