Customer Success Manager (Contractor)

Beijing, China

Customer Success – Customer Success (AM) /

Contractor /

On-site

Primary function of this position is to sustain and grow existing client business through

individual and team research. This role will work collaboratively with many teams to ensure the

success of the client.

Main point of contact for all matters relating to the client’s existing portfolio
Manage the sustainment and growth of a client by creating positive relationships
Provide clients with a quarterly health check to proactively review their needs, account management, and make recommendations for improvements
Cross sell and upsell new business opportunities with existing clients. Maintain account records to reflect any changes
Assists with a variety of projects as business needs dictate
Enhances department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Bachelor’s Degree or equivalent experience
0-2 years of progressive experience, fresh graduates could also be considered
Ability to successfully participate in projects involving cross-functional teams
Ability to problem solve
Experience Google Suite (Docs, Sheets, Chat, Slides, etc.)
Clear written and verbal communication skills
Strong customer service/interpersonal skills
General Account Management and Marketing knowledge
Must be able to immediately handle a significant workload and effectively prioritize projects with a high degree of autonomy
Effective time management skills and excellent attention to detail
Ability to understand client needs and translate it into business offerings
Ability to overcome tough objections and win the support of key stakeholders
Must be a problem solver and team player
Have a large appetite for learning, and a results oriented mindset
Interpersonal skills to help manage
Ability to work with minimal supervision while achieving a high degree of accuracy and meeting deadlines

Preferred