Customer Success Manager

Beijing
Account Management /
Full time /
On-site
JOB PURPOSE:
Primary function of this position is to sustain and grow existing client business through individual and team research. This role will work collaboratively with many teams to ensure the success of the client.

CORE JOB FUNCTIONS/RESPONSIBILITIES:
  Main point of contact for all matters relating to the client’s existing portfolio
  Manage the sustainment and growth of a client by creating positive relationships
  Provide clients with a quarterly health check to proactively review their needs, account management, and make recommendations for improvements
  Cross sell and upsell new business opportunities with existing clients. Maintain account records to reflect any changes
  Assists with a variety of projects as business needs dictate
  Enhances department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

EDUCATION/EXPERIENCE/KNOWLEDGE
  Bachelor’s Degree or equivalent experience
  2+ years of progressive experience
  Ability to successfully participate in projects involving cross-functional teams
  Ability to problem solve
  Experience Google Suite (Docs, Sheets, Chat, Slides, etc.)
  Clear written and verbal communication skills
  Strong customer service/interpersonal skills
  General Account Management and Marketing knowledge
  Must be able to immediately handle a significant workload and effectively prioritize projects with a high degree of autonomy
  Effective time management skills and excellent attention to detail
  Ability to understand client needs and translate it into business offerings
  Ability to overcome tough objections and win the support of key stakeholders
  Must be a problem solver and team player
  Have a large appetite for learning, and a results oriented mindset
  Interpersonal skills to help manage
  Ability to work with minimal supervision while achieving a high degree of accuracy and meeting deadlines Preferred
 Understanding of JIRA, Basecamp, & Confluence

¥15,000 - ¥25,000 a month