Customer Success Manager (Contractor) , APAC

Tokyo / Seoul, South Korea
Customer Success – Customer Success (AM) /
Contractor /

We are seeking a talented Customer Success Manager to join our global team at Xsolla! The primary function of the Customer Success Manager, Japan, is to sustain and grow existing client business through individual and team research. This role will work collaboratively with many teams to ensure the success of the client.


    • Main point of contact for all matters relating to the client’s existing portfolio
    • Manage the sustainment and growth of a client by creating positive relationships
    • Provide clients with a regular health check to proactively review their needs, account management, and make recommendations for improvements
    • Cross sell and upsell new business opportunities with existing clients. Maintain account records to reflect any changes
    • Assist with a variety of projects as business needs dictate
    • Enhances department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
    • Gathering and incorporating partners' feedback for product enhancement


    • Required
    • Bachelor’s Degree or equivalent experience
    • 3+ years of accounting managing experience
    • Fluent in Japanese and must be able to speak and write English at a business level
    • Ability to successfully participate in projects involving cross-functional teams
    • Ability to problem solve
    • Experience Google Suite (Docs, Sheets, Chat, Slides, etc.)
    • Clear written and verbal communication skills
    • Strong customer service/interpersonal skills
    • General Account Management and Marketing knowledge
    • Must be able to immediately handle a significant workload and effectively prioritize projects with a high degree of autonomy
    • Effective time management skills and excellent attention to detail
    • Ability to understand client needs and translate it into business offerings
    • Ability to overcome tough objections and win the support of key stakeholders
    • Must be a problem solver and team player
    • Have a large appetite for learning, and a results-oriented mindset
    • Interpersonal skills to help manage

    • Preferred
    • Understanding of JIRA, Basecamp, & Confluence
    • Experience using Salesforce software 
    • Experience with an entrepreneurial organization

Xsolla is a global video game commerce company with a robust and powerful set of tools and services designed specifically for the video game industry. Since its founding in 2005, Xsolla has helped thousands of game developers and publishers of all sizes fund, market, launch and monetize their games globally and across multiple platforms. As an innovative leader in in-game commerce, Xsolla’s mission is to solve the inherent complexities of global distribution, marketing, and monetization to help our partners reach more geographies, generate more revenue and create relationships with gamers worldwide. Xsolla is headquartered and incorporated in Los Angeles, California, with offices in Berlin, Seoul, and cities worldwide. Xsolla supports major gaming titles like Valve, Twitch, Roblox, Ubisoft, Epic Games, Take-Two, KRAFTON, Nexters, NetEase, Playstudios, Playrix, miHoYo, and more.

For additional information and to learn more, please visit

The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Xsolla takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. For more information related to GDPR or CCPA please reach out to

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